Measure Height (inches): Measure height from the top face or underside of the header beam to where you want the shade to drop. NOT AS ORDERED OR DEFECTIVE (when installing). Rinse thoroughly with water. Create as many rooms as you want and up to 6 favoriterooms managed from the app. Identifying Wind Speed. All fabric, including fabric vanes, panels, inserts, and shades carry a five year warranty. Carla, Minimum Depth Required: 4 1/2. An outdoor shade should be retracted in windy conditions. Mechanical, electrical and electronic accessories are warranted for one year from the date of invoice. Spray on lightly. Somfy motors can be reset from the remote, so its a better fit for hard to reach shades & second story applications. Our Return Policy: When shades are ordered from North Solar Screen, our shade materials must be cut to fit. Use the Plexus Wax provided with your shades to help protect the vinyl and help it operate well in humid conditions. There is no gap. Must be flat, level and have no protrusions (trim or bolts) within your opening frame. Evidence of water in the motor will void the motor warranty. North Solar Screen, LLC. This will balance (level) the roller. Discontinued components or color selections will be replaced with the closest equivalent current product. Therefore you need to be certain that any slight variations occurring between the actual color, and the representation on our website, will be acceptable. Fabric zips into side channels. They were also terrific in proactively making sure we understood aspects of our installation request. Stop the shade if it is not operating correctly. As I told you and you will see, the improvementis remarkable. Operate the shade slowly to be sure the roll is correct; stop at once if the material runs to one side. There is a 2 1/4 gap on the crank side, and a 1 1/2 gap on the idler end. Dear Debby, Colors vary from lot to lot and may not exactly match sample swatch, sample book, or previous purchases. (Excessive Heat sources include, but not limited to: magnification of sun light through cubes of glass, heaters of any kind, ovens, candles, lighting fixtures, etc.) Use, Somfy TaHoma: Home Automation with Smartphone App. If you are close to the sea with salt air smog where you can actually taste the salt air, spray off the cables, bottom bars, and all metal parts as you would ocean going boats, even the stainless-steel ones. You will be sent a new motor and a label for returning the defective one, using the box the new one is sent to you in. We will take your credit card information, which will only be used if the defective motor does not come back, or if it is found that the motor was damaged by water or other abuse. Light vacuuming initially to remove the airborne particles followed by cold water with a mild non-ammoniated liquid detergent on a standard sponge. Due to these variations we recommend that when identical products and colors are to used for more than one opening, that they all be ordered at the same time. We may check historic wind speed data in your area. Vela GreenScreen, E Screen, M Screen, SilverScreen Heat Reflecting, PVC Free Supreme Polyester Blackout, The Insulator Symphony, Symphony Light Filtering, Phifer 2360, Phifer 2390, CITADEL Classic High Wind Zipper Clear Vinyl, CITADEL Brawny High Wind Zipper Clear Vinyl, Vinyl is 30 ml, marine grade, stain, and moisture resistant, Can handle down to 0 degrees without cracking, Has passed 200 hours of stringent UV and Weather testing for rain and snow, Internal steel rod gives extra weight support on bottom bar. Sponge with a solution of one cup mild detergent with one cup household bleach in three gallons of water. Sensors automatically retract shades between 6-31 mph, Sensors plug into a grounded outlet, set limit stops with any XQ5 remote, Locate sensor at least 24 away from the motor and up to 30 away, Requires the SOL one channel remote to turn sensor function on and off. Gap is the same on each side for motorized shades. We are not responsible for the payment of any labor associated with the re-installation of parts or shades. lubricants as these will cause dirt to build up and affect the way the zipper operates. Thanks!, Your Grande Shades have made a tremendous impact in the use of our pergola. Avoid skin and eye contact when working with bleach solutions. Fabric Cutbacks The shade material is cut narrower than the roller: Metal components: are made of corrosion resistant materials (powder coated aluminum, powder coated steel, stainless steel, or galvanized steel. Karen and Carla were TERRIFIC when we had questions about the Mylar shades for our severe glare problem. We do not warranty batteries. In no event shall RollEase, Inc. be liable for loss of anticipated profits or for special, collateral, consequential or incidental damages, direct or indirect. We truly love this shade. We are constrained by the freight companies policies in this matter. 15% restocking fee for return of components (i.e., motors, replacement clutches, chains. Specifically, we warrant the Simplicity motors and controls to be free from defect in material and workmanship under normal and proper use for a periods of 5 years commencing with the date stamped on each product. Thanks so much for your help!, We will guide you through the entire process, Enjoy a longer outdoor living season. Most stains can be blotted with a damp sponge and mild detergent. The sole and exclusive obligation of OEM and North Solar Screen under the above warranty is the repair or replacement of the product or any part of the product. With the help of the videos on your website, the installation went very well. North Solar Screen, LLC. All moving parts, such as cords, will eventually wear out and fabric may fray. Depth required for a flush mount depends on the headrail option chosen. If the product requires warranty service it must be returned to OEM together with the original sales slip or other valid proof of the original date of purchase. If the Simplicity product fails within this 5 year period, we will repair or replace it free of charge. Comes with wall mounted bracket with magnetic hold. Shades go down automatically 20 minutes after the wind stops, calculated from when the wind is reduced. The bungee cords work well to hold them down against the wind. 14 x 8 (168w x 96h) Stop and raise the shade again to re-engage the fabric and lower again. The bottom bar hangs below the housing box 2 when shade is rolled all the way up. Thanks! Verosol fabrics cannot be ultrasonically cleaned. Some ripples or waves in the vinyl may occur. This is the introduction but there will definitely be more orders., We had a bad storm and they held their ground, just as advertised. Rinse by immersing in clean water. We are very impressed with the professional and courteous way we were treated from the first phone call until the shipment arrived. We will request photos and video and measurements to try to determine the cause of the problem (for example, failed welds, holes in fabric, cables pulling out, shades rolling crookedly, shades jamming in tracks.) Avoid rubbing too hard. Create up to 40 scenes and schedules to automatically operate multiple shades, If used with a wind sensor shade can be lowered after 15 minutes of reduced wind (requires a security camera to show position of shade), If used with a wind sensor and shade was raised because of wind, shade can automatically lower at a preset time as long as the wind was not blowing at that time. Always feel free to call us for help and email us photos of where you want to install. or its licensed fabricators or distributors be liable for incidental or consequential damages, or for any other damage, loss or expense, cost or fee associated with such damage. The XQ5 premium motor is our standard outdoor shade motor. Our patio is usable in the afternoon now. All shades are thoroughly inspected before they are carefully packaged to ensure they are pristine. The limited lifetime warranty is extended to the original residential purchaser only, or for the original purchaser of shades installed in commercial, institutional, or multi-tenant facilities in the original window for which it was installed. Shades should be lowered during calm conditions so the zippers dont bind.. Clear Vinyl has a greenhouse effect. It traps the suns heat so the inside stays warmer. Just wanted to let you know we received and installed our solar screen and it looks great. Wind may stop the shade from going down. Download Full Somfy Warranty, WARRANTY PERIOD AND TERMS FROM DATE OF SHIPMENT 1st Year: Full Replacement 2nd Year: Charged 1/3 of current cost 3rd Year: Charged 2/3 of current cost, COVERED: 1. Clear Vinyl has a greenhouse effect. It traps the suns heat so the inside stays warmer. Because we are not on site, it is your responsibility to carefully read them to verify that they are correct when you OK the order. Defective Bead Chain Drive Unit, DAMAGES IN SHIPPING: When you receive your shipment, if there is any sign of damage to the outer packaging, you MUST notate that there was such damage on the bill of lading when you sign it and send us photos of the damaged packages and shade products. To obtain service, contact North Solar Screen (866) 230-4700 This Warranty is exclusive and in lieu of all other obligations, liabilities or warranties. We could never sit out on our patio in the afternoon before because of the hot Texas sun, but now we can comfortably. Now we can use it all day all year.. will not assume responsibility for any labor installation problems, whether measuring or installing,( including NBI and including the installation of in-warranty replacment parts.) We will warranty batteries for up to 3 months from date of purchase; batteries are not covered by the 5 year warranty. Housing box, crank: Fabric is 3 3/4 narrower than the housing box. If you prefer to mount to the exterior side and overlap solid or rough surfaces, we recommend shimming out your brackets or housing box at least 2 to help alleviate potential fraying or premature wearing out of the material. There is a 2 gap on the crank side, and a 1 1/2 gap on the idler end. We may request photos and videos. Average battery life is about 1.5-2 years depending upon those factors. *Shades larger than 120 wide x 117 high will require a horizontal sonically welded seam approximately tall. If mounting inside a pocket you will need about twice this depth to install the shade. NEVER USE: Windex, Rain-X, Pledge, Plexus, Simple Green, Orpine, car wax or any other harsh cleaner. Clear vinyl should be cleaned regularly to remove dirt. Hello Debby, Expedited shipping for replacement parts. If reported 61 days or more after receipt of original order, replacement parts are free BUT YOU PAY SHIPPING. Shades ride on sturdy stainless steel cable guides that lock them in any position. Wind may stop the shade from going down. Discontinued components or color selections will be replaced with the closest equivalent current product. If you have trouble with your motor, contact North Solar Screen and let us have you work with Tech Support. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. It will age the film and leave additional chemicals on the surface, compromising the optical clarity of the material. Exposed Roll or Fascia : Fabric is 1 3/8 narrower than the tips of the roller. Do not continue to operate a shade that appears to be jammed. DO NOT ROLL SHADES DOWN IN WINDY CONDITIONS! Due to monitor and/or video card differences, subtle variations in color and surface texture may not be fully revealed. We may also request other photos/videos. Each shade was labeled with the dimensions and numbered to correspond to the location on the diagram I had drawn. Defective Spring Motor 5. Vinyl shades should not be folded and stored for an extended period of time when damp or wet. If it is determined that the cause is weather or installation related, you will need to purchase replacement parts and pay for shipping regardless of when you report it. Exposed Roll: Smallest shades require 2 3/8 (most shades under 84 wide) while wider and taller ones can take up to 3 3/8 or 3 7/8. I have attached a variety of pictures from the inside, outside, with and without flash. My wife and I are truly happy with our outdoor solar screens that were installed several weeks ago. You should still be cautious of the fabric rubbing against rough or solid surfaces. The Blackout Shade can roll over the Film Shade to give you day & nighttime privacy. These solar shade fabrics do not contribute to indoor air pollution making them an excellent choice for all interior projects. If you need to reset the motor you will have to press a button on the motor head itself, so its not recommended for hard to reach areas. You cannot surface mount shades on an inside corner. Use voice commands with Google Assistant and Amazon Alexa products. When wind higher than your setting is sensed for a duration of 2 minutes, the shades will automatically retract. You can roll your shades UP when it is windy, but NOT DOWN! We do not employ installers. This is usually caused by the installation not being level; the shade will roll towards the higher side. The timer is a multifunction remote with 90 channels display and timer. Damage caused by improper installation or installing in ways that are against ourrecommendations. Abrasive cleaners cannot be used on window vinyl. North Solar Screen, LLC. Watch the shades when you are operating them. Rinse by immersing in clean water. All fabric, including fabric vanes, panels, inserts, and shades carry a five year warranty. We recommend a light feather dusting on a regular basis. Exterior Solar Shades are the best defense against the heat. NEVER use a Windex-type ammonia cleaner. I thought I would let you know that last summer when the temp was 100 plus outside my husband measured the temperature of the glass of the west facing slider with an infared thermometer then we pulled the transparent solar shade and measured again and there was a 30 degree difference. This covers your opening and minimizes the chance of damage to the material. Clear vinyl is a malleable material. Thank you for all your help and thoroughness in the ordering. Thought you would like to know Got the Sun Guardian screen and got it up it works great and looks great. We live in Mexico and the sun is very strong. If motor fails in the first 60 days, we will send you a new motor and label for sending the bad motor back no charge. General guidelines: Fabric width varies depending on lift system and headrail option. Damage to plastic hand brace handles from being left out in the sun or hanging on the shade. Baby Grande and Grande shades are the same construction. Housing box, motor: The fabric is 2 7/8 narrower than the housing box. Shade Material delaminating 4. Super easy to install and great customer service. There is a 1/8 gap between the side channel and the fabric on each side. If expedited shipping is desired, you may pay the difference between Ground and expedited shipping. In some states, exclusions for incidental or consequential damages are not allowable. Somfy Warranty: Somfy warrants their motors and motor control systems to be free from defects in materials and workmanship under normal and proper use for a period of five years starting from the date stamped on the motor. Gap on Crank side is 1 7/8, gap on idler end is 1 1/2. Damage caused by weather (wind or temperatures that the product is not designed for). Commercial applications carry a five year warranty on both fabric and moving parts. Commercial applications carry a five year warranty on both fabric and moving parts. If you motorize or want a more finished look for the shade, scroll down to select the powder coat samples. Motorized shades must have a housing box. The limited lifetime warranty is extended to the original residential purchaser only, or for the original purchaser of shades installed in commercial, institutional, or multi-tenant facilities in the original window for which it was installed. Seams opening 3. Hi Debby, Under no circumstances are installer fees covered, regardless of whether it is a warranty issue or not. A Booster Battery Wand extends battery life to about 2 years. Chain Operated, Housing box: Total 2 ( 1 on chain side, 1 on idler end). Caution needs to be exercised when working with the material.*.
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