main headline message and include that brief information or overview in Reminder - The IS&T Networking Team is performing maintenance to upgrade the WCU network software tonight, (3/12) from 8:00PM until 10:00PM EST. there is no one that can not see your password around. In most cases, those already connected would not have been affected. Never send passwords over email and do not reply to messages soliciting personal information. When in doubt, you can hover over the link to see if you recognize it as a legitimate link. The new user interface was built with a responsive design. Never send passwords over email and do not reply to messages soliciting personal information. A new phishing email is circulating with the subject Re: ICT Technical Support. Please be advised that the AT&T Wireless Network is currently down in the area of West Chester and surroundings areas. Please do not click any links, or respond to the email. If you have any questions, please contact the Help Desk at 610-436-3350. Down for me too have a bunch of emails stuck on the processing queue. A new phishing email is circulating with the subject Long Term Information: All Staf - this is a fake message. Beware of phishing scams - You will not need to do anything to "activate", "validate" or "expand" your account. For more information click the article below which provides a visual comparison of the current and new Duo authentication prompts. Please do not click any links or respond to the email. If you have any questions, please contact the Help Desk at 610-436-3350. If you clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu. Thank you. If you have any questions, please call the Help Desk at 610-436-3350. Nov 16, 2017 Issue: When users try to reset their password via the MimeCast portal, the user gets to the received your verification code step and then they, We have a bit of an issue with Mimecast and Outlook 2010, but it appears when we contact Mimecast regarding the i | 9 replies | Microsoft, Hello, I am setting up a new client with a hybrid deployment of Office 365. work. This is a fake message. Please email Academic & Enterprise Systems EASupport@wcupa.edu if you have any questions. ClearPass requires users to register their digital/smart devices before gaining access to the RamNet-Guest wireless network. This means that it adapts to different screen sizes and looks great on laptops, tablets and smartphones. United States, https://us-api.mimecast.com/login/saml. Please do not click any links or download the file. A new phishing email is circulating with the subject IT Advisory: Access Change- this is a fake message. Please visit wcupa.edu/daylight for more information. This migration won't affect any student or end user data. Thank you for your patience and understanding. Keep in mind for future emails that you can hover over a link before you click on it so you can display the website you are accessing to verify it is a legitimate site or contact the user to verify they intended to send the email to you. ago. If you have already clicked the link and entered your WCU account information, please change your password immediately at https://password.wcupa.edu. Never send passwords over email and do not reply to messages soliciting personal information. If you have already provided information using the link in the email, please reset your password immediately at https://password.wcupa.edu. Please email webmaster@wcupa.edu if you have any questions. This is a fake message that has been masked to appear to be coming from WCU employees. All systems, including myWCU, will be online and available. Please note that the RamNet WIRED network is still fully operational. Never send passwords over email and do not reply to messages soliciting personal information. There is a widespread Verizon wireless network issue affecting many East Coast users who are unable to send or receive text messages. Never send passwords over email and do not reply to messages soliciting personal information. The security researcher identified a local denial of service vulnerability. If the Healthy U email appears in the list, simply click Whitelist to allow all future Healthy U emails to arrive in your inbox. The West Chester University website "search" feature maintenance is completed for the IS&T Planned Maintenance Notice sent on 3/24/2021. The change will temporarily suspend access to the RamNet-Guest Wireless Network and require existing devices to be re-registered in ClearPass. The new URL for the site is: https://wcupa.sharepoint.com/sites/AF/. If you are not already logged into Office 365, you will be prompted to log in to your Office 365 account. To see the latest phishing attempts, visit our Phish Bowl at: https://www.wcupa.edu/infoServices/security/phishBowl.aspx. The IS&T Networking Team is upgrading network software this Sunday (7/28) from 8:00AM until 2:00PM EST. If you are continuing to experience any delay in the delivery of email messages, please contact the Help Desk at 610-436-3350. All other systems will be operational during this time (SharePoint Online, D2L, e-mail, Web, etc.). If you have any questions, please contact the Help Desk at 610-436-3350. Clicking on the links or enabling the macros could expose you to a virus called Emotet. Microsoft is actively working to resolve the issue. Please delete the email. but a brief interruption is possible. A new phishing email is circulating with the subject ATTN: West Chester University - this is a fake message (image included below). We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). For. A new email scam is circulating with varying subject lines like Hello where the sender asks the recipient if they are on campus or available to help. To learn more about RamCloud Application Services visit: http://wcupa.edu/ramcloud. Please be advised that Onbase is currently unavailable. Please be advised that SharePoint is tentatively scheduled to be down and unavailable from Friday, September 7th at 4:30PM EST through Saturday, September 8th at 5:00PM EST for routine maintenance. Please do not click any links or respond to the email. If you already provided your information using the link in the phishing email, you should reset your password at https://password.wcupa.edu. Never send passwords over email and do not reply to messages soliciting personal information. A new phishing email is circulating with the subject WCUPA IT HelpDesk- this is a fake message. Mail Processing Delays in Mimecast German Grid. Never send passwords over email and do not reply to messages soliciting personal information. While we are not expecting any disruption to service, patching can result in outages greater than 5 minutes in duration. - this is a fake message. Please email Academic & Enterprise Systems EASupport@wcupa.edu if you have any questions. Users will enjoy the benefits of larger mailboxes (from 3 GB to 50 GB) and email message size (150 MB). IS&T Technical Services has engaged Citrix and is actively working to resolve the issue as quickly as possible. Mimecast Personal Portal: Log In Issues | Mimecaster Central, 1 Iil 2016 - Use the guidelines below to troubleshoot log in issues with Mimecast Personal Portal. Please do not click any links or respond to the email. Please note, you can continue to use all other SharePoint sites which have been previously migrated into Office 365. This is a reminder that some University-issued Windows computers used by faculty and staff are unable to access the internet, due to a product update released by MalwareBytes on Saturday, January 27th. * Never share any password, passcode, or PIN, even if they are temporary or one-time codes. If you have any questions, please call the Help Desk at 610-436-3350. Guides for managing Waiting Rooms and setting Passwords have also been added to the Work Continuity FAQ page. This will not impact wired network connections or any other systems such as WCU email, myWCU, D2L, etc. * You are then asked to provide personal or sensitive information, such as your user ID, full or partial Social Security number, PIN, full or partial card number, or account number. Account/Verification Update -this is a fake message. Please be advised that last evening we discovered a delay in the delivery of inbound email messages sent to West Chester University email addresses which began around 2:00pm. The Federal Trade Commission developed a short quiz to help you #FightThePhish. Please do not click any links or respond to the email. Ensure that you typed your details correctly means if some of the letters are in the capital All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). A new phishing email is circulating with the subject Email Security and Spam filter Disabled - this is a fake message. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350. This time was scheduled to accommodate all PASSHE campuses and instances of D2L. Never send passwords over email and do not reply to messages soliciting personal information. Never send passwords over email and do not reply to messages soliciting personal information. Not enough disk quota While we work with Sophos, Cisco, and other software vendors to resolve software incompatibility, we ask that you delay or refrain from updating your Mac Operating System for at least 45-60 days. If you encounter any problems accessing the environment or have any questions contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350. If you have any questions, please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow. AADSTS50011: The reply URL specified in the request does not match the reply URLs configured for the application: e48d4214-364e-4731-b2b6-47dabf529218. Please know that any accounts that have not been updated by September 9, 2019 will be removed from the system and those users who wish to update their accounts will need to do so after September 10, 2019. An image of the phishing email is attached to this email. For more information on how to re-register an existing device, or register new devices to the RamNet-Guest Wireless Network visit: See the included image of the fake email attached to this email. DO NOT MOVE OFFICE TELEPHONE SETS! If you have any questions or concerns, please contact the IS&T Help Desk 610-436-3350. We manage multiple companies' email systems using Mimecast, one of which seems to be intermittently unable to send/receive from external domains. Please save and close any open documents before the scheduled maintenance window. The maintenance for myWCU is completed. All mailbox moves will start in the evening at 8:00pm and be completed by 6:00am the following morning. West Chester University Information Services & Technology (IS&T) is once again participating in the Cybersecurity Awareness Month program run by the National Cyber Security Alliance (NCSA) and the Cybersecurity & Infrastructure Security Agency (CISA) of the U.S. Department of Homeland Security to create awareness about cybersecurity. I guess it's in something they all use to provide service. This message was created automatically by mail delivery software. Verizon has been notified of the problem, however there is no ETA on service restoration at this time. All other systems will be operational during this time (D2L, e-mail, Web, etc.). A new phishing email is circulating with the subject "RE:URGENT" These are fake messages that has been masked to appear to be coming from WCU employees. Please be advised that SharePoint 2013 is tentatively scheduled to be down and unavailable from 5/24 at 5PM through 5/26 at 10PM for routine maintenance. Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, June 16th from approximately 7:00AM EST to 2:00PM EST for routine maintenance. Some local issues with a small group of accounts on the service side. but a brief interruption is possible. An image of the phishing message is attached to this email. IMPACT: During the above window, the website search may be unavailable for up to 5 minutes while updates are applied. Popular quizzes often ask users a series of shareable personal questions, ranging from the name of their pet, childhood best friend, first grade teacher or their birth city. This will be a prompted update for MAC only, not a forced update - meaning after a user leaves a meeting they will be prompted to update the client. Please be advised that the search function on our WCU website experienced a brief outage earlier today. If you have any questions, please contact the Help Desk at 610-436-3350. Never be taken by surprise again. https://wcupaprod.service-now.com/kb_view.do?sysparm_article=KB0010167, Test your knowledge with a Phishing Quiz. Please be advised that in order to complete the final phase of the Cisco UCM telephony project, inbound and outbound calls at WCU will be unavailable on Saturday, 12/12 from 2:00PM to 10:00PM EST. Please be advised that SharePoint is tentatively scheduled to be down and unavailable from Friday, March 2nd at 8:00PM EST through Saturday, March 3rd at 5:00PM EST for routine maintenance. legitimate solution to a poor user experience, enabling our users to have seamless, Please be advised that myWCU service is scheduled to be down and unavailable this Saturday, May 2, 2020 from approximately 7:00AM EST until 12:00PM EST for a system update. https://www.wcupa.edu/infoServices/commServices/convergedCommProject/userResources.aspx#voicemail. The IS&T Networking Team is upgrading network software this Wednesday (6/12) from 7:00PM until 11:00PM EST. Please do not click any links or respond to the email. We are sorry for any inconvenience and thank you for your understanding as Microsoft works to resolve this issue. This year's awareness theme is Do your Part. Cybersecurity is increasingly becoming more of a consideration in how we work, learn, and play. Web Services will be monitoring the process and will escalate issues internally and externally if required. If information is provided to the sender via reply or online application, then there is a risk of identity theft and/or bank account compromises. Please note there will be intervals of time when the wireless network will be unavailable and we will try to minimize the number and duration of interruptions. The latest Tweets from Mimecast (@Mimecast). As a reminder, please do not click any links or respond to the email. If you have any questions, please call the Help Desk at 610-436-3350. This is a permanent error. The following address(es) failed: This year's awareness theme is Do your Part. We are working to bring the server back online.
A new phishing email is circulating with the subject Emergency - this is a fake message. If you have any questions, please contact the Help Desk at: https://www.wcupa.edu/servicenow or 610-436-3350. We are sorry for any inconvenience, and thank you for your understanding. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. To access O365, visit microsoftonline.com and then enter your WCU login credentials. This is a follow up notice to 20210315-305 found at: https://www.wcupa.edu/infoServices/notices/?n=20210315-305. Please do not click any links or respond to the email. Users are receiving internal errors within Quizzes, Surveys, and Course Admin. Never send passwords over email and do not reply to messages soliciting personal information. Thank you. We are sorry for any inconvenience and thank you for your understanding. * Account PIN This will allow you to select the "Remember My Device" option for 60 days. To find out if your OneDrive is synched, you can click on the OneDrive icon (Blue Cloud) on your task bar. Please do not click any links or respond to the email. Please contact webmaster@wcupa.edu if you have any questions or concerns. Please be advised that users looking for just in time Zoom support should dial 610.436.3350 to reach the IS&T HelpDesk and press option 4 to speak to a technician during LIVE synchronous sessions. Some people see them as a fun way to bond with friends, but many of these queries are similar if not identical to security questions used when setting up accounts at banks and other organizations. Please do not click any links or respond to the email. Please contact Kathy Bolton at 610-436-1047 or email kbolton@wcupa.edu if you have any questions. Please do not click any links or respond to the email. Always verify the sender and sender's email address and when in doubt call the person to confirm. The Duo authentication prompt will have a new look and streamlined verification process to help you quickly access applications. https://www.ftc.gov/tips-advice/business-center/small-businesses/cybersecurity/quiz/phishing. most cases, it means that core functions are not working properly, or A ticket has been opened with our vendor, and they are currently investigating the issue. Thank you for your patience as we make this change to improve WCU email and calendar services! Please email IS&T Enterprise Applications EASupport@wcupa.edu if you have any questions. Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, November 17th from approximately 7:00 AM EST to 3:00 PM EST for routine maintenance. There is no ETA on service restoration at this time. Please be advised that IS&T is aware that users may be experiencing issues related to the Mimecast email spam filter causing mail flow delays and delayed resolution of URL's being opened through emails. An example of the phishing email is included in this email. If you have any questions, please contact the Help Desk at https://www.wcupa.edu/servicenow or 610-436-3350. In preparation for the migration, the site collection will be placed into read-only mode at 12 noon on 8/2. We are sorry for any inconvenience and thank you for your understanding. The West Chester University website "search" feature will be undergoing minor maintenance during the following window: DATE: March 24, 2021 at 6:00 PM (Wednesday evening) through March 25, 2021 at 2:00 AM (Thursday morning) How do I obtain it? Although your common workflows aren't changing, you'll notice some positive changes when you first dive in. Never send passwords over email and do not reply to messages soliciting personal information. A new phishing email is circulating with the subject Dear wcupa.edu Account Holder- this is a fake message. If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu. Never send passwords over email and do not reply to messages soliciting personal information. Never send passwords over email and do not reply to messages soliciting personal information. What should I do if I see a questionable message? Will this affect course content? Never send passwords over email and do not reply to messages soliciting personal information. Emotet is a known malware that becomes the way in for Ransomware attacks. Never send passwords over email and do not reply to messages soliciting personal information. Please do not click any links or respond to the email. Mimecast Down? Office 365 also includes OneDrive, a cloud storage solution with 1TB of space where you can store and sync files. The following link details those concerns and Zoom's responses: https://wcupa.edu/infoServices/d2lServices/d2lFacultyStaffHelp/documents/ZoomResponseVideoOnVulnerability.pdf. If you are continuing to experience any delay in the delivery of email messages, please contact the Help Desk at 610-436-3350. Please do not click any links or respond to the email. Please be advised that IS&T Infrastructure Services will be moving faculty email accounts to new University mail servers starting Monday, October 9th to Thursday, October 12th. A new phishing email is circulating with the subject ***SPAM? This is in response to the IS&T notification that was sent on Monday, March 25 which can be found at https://wcupa.edu/infoServices/notices/?n=20190325-129. please contact the Help Desk at 610-436-3350. Attention Students: Duo Multi-Factor Authentication is Now Available! Please be advised that myWCU service is scheduled to be down and unavailable on Saturday, June 8th from approximately 7:00AM EST to 3:00PM EST for routine maintenance. The local web server automatically accepts the peripheral access If you have already clicked on the link and provided information, go to http://password.wcupa.edu and log in with your WCU information to change your password. Weve provided possible solutions to some. based on the services, regions, or components you utilize. Microsoft has discovered that an access broker it tracks as DEV-0206 uses the Raspberry Robin Windows worm to deploy a malware downloader on networks where it also found evidence of malicious activity matchingEvil Corp tactics. This is an essential feature for complex services with many components Remember that WCU never asks you to update, extend, enhance, upgrade, or provide your account information in an email message. If an individual on a campus phone calls 911 the call will be able to be answered by the communication center. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have responded to the email or clicked the link and provided your WCU account information, please reset your password immediately at https://password.wcupa.edu. their status page, we pull down the detailed informational updates and If you have any questions, please contact the Help Desk at 610-436-3350. A new phishing email is circulating with the subject Last Warning !!! Thank you for your patience and understanding. include them in notifications. Have you heard? All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please do not click any links or respond to the email. Europe, https://eu-api.mimecast.com/login/saml. See if Mimecast is down or its just you. Please be advised that myWCU service is tentatively scheduled to be down and unavailable tomorrow, Saturday, November 17th, from approximately 7:00 AM EST to 7:00 PM EST for routine maintenance. Limit almost exceeded. Please do not click any links or respond to the email. What should I do if I'm contacted? The sender requests that recipients "Kindly view attached files" with a link to open the documents. Secure Messaging: Troubleshooting Log On Issues | Mimecaster Central, 7 MFmh 2015 - This guide provides help for both Mimecast customers and non-customers who' ve received a secure message, but are having problems, 2. We are sorry for any inconvenience, and thank you for your understanding. The result of this approach decreased AT&T's cellular signal strength in the West Chester area. Never send usernames or passwords over email and do not reply to messages soliciting personal information. Thank you. There will be no impact to WCU Email or SharePoint. Another notification will be sent later today to provide an update. A Cisco Unity flow chart and other helpful information is available on the project website: To learn more about what phishing is, visit the Phishing: Don't Take the Bait! If you have already upgraded to Big Sur and are experiencing software incompatibility issues, or have any questions please contact the Help Desk through ServiceNow at https://www.wcupa.edu/servicenow or 610-436-3350. While we do not anticipate a major interruption, please contact d2l@wcupa.edu to report any issues. Please do not click the link or respond to the email. No. An image of the phishing message is attached to this email. password. Never send passwords over email and do not reply to messages soliciting personal information. During this time, the wireless network upgrade will be conducted on campus on a building by building basis until the entire campus is upgraded. Sophos) should be able to detect this and prevent things from happening. During this window, there will be times of intermittent or no wireless network connectivity across campus. Please do not click any links or respond to the email. We are sorry for any inconvenience, and thank you for your understanding. 8. Microsoft is reporting that this is a global issue that they are currently addressing.
Sitemap 12