I purchased this bag to replace one that I had had and used for several years. I looked at the (i) button to confirm the size and it said UK 16 so believed this top was suitable for me and made an offer which was immediately accepted - this should have been a sign as it was the lowest bid I could make. We thank you for your understanding and cooperation. Very satisfied with the service I received! The price was also quite reasonable for a bag that was only used a few times.
tiffany All reviews are published without moderation. Dear Magdalena,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. On vestiares homepage there is information that I should contact them if my tracking information has not been updated for 2 days. I immediately chatted with the company as this is the only way to communicate besides email. So much for a refund! And then they say the same thing again. The seller is awesome. This is completely different from any other e-commerce platform that refunds the order when the item is not delivered because of a mistake the company made. After 5 business days and no money my account still, I contacted them again via email and I was told by Customer support that my issue was with their expert team. I just get standardized replies asking to provide information which I already sent them twice now. We must inform that sellers can declare an item as unavailable, between the date of sale and shipping deadline depending on shipping method. they sold me a fake coat. Upon verification, we must inform that our team has made sure to provide a return label to verify the sizing of the item mentioned. We thank you for your understanding and cooperation.
vestiairecollective We consider this request as closed therefore. I wish I had explored their site sooner! I told them I no longer wanted the watch and they told me to return it once I received it. Great sale, Dear Samina,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team. This practice is straight dishonest. At this occasion, we issue a voucher that starts with RECU. I have submitted multiple refund requests, which are responded to by saying "we will resolve this in 24 hours", and then have gotten no answers or refund. Turns out my package was lost in *********. Dear Evette, thank you very much for taking the time to share with us your feedback on your experience! Ive been more than reasonable, fair and patient considering the circumstances and have allowed 6 Months! Dear Cristina,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. Hi Noori,
Buyers beware!
We thank you for your understanding and cooperation. Vestiaire had it perfectly right from beginning to end.
i contacted Vestiaire explaining it was not that the authenticity was in question only that no one had confirmed the sizing. - The leather, hardware, engravings, zipper, stitching, finishes, edge paint are all compliant to the quality standards of Hermes. This bag was supposed to be authenticated and shipped to me in less than month, but was signed for by Vestiaire Collective in ********* ******** and then never authenticated or sent to me. The seller I worked with was FANTASTIC, we both agreed to a price but spent days sending offers back and forth because Vestiaire does not use the correct (or consistent) exchange rate between our two currencies. In order for the BBB to appropriately process your response, you MUST answer the question above. Margaret/UK. We will keep working to transform the fashion industry by empowering our community of fashion activists! It was shipped from Ireland to the US and took just under two weeks to arrive, right after I returned from a writer's retreat. I was provided with very vague instructions, (Your item can be returned to you for a fee of 12 //$, which covers our processing costs) which after SEVERAL unsuccessful attempts to reach customer service for help, received no response.Over the past 6 months Ive have reached out at minimum a dozen times to contact support in an effort to have my bag returned. Best regards, The Vestiaire Collective team, Dear Rosie,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team.
vestiaire Not what you expect when bying expensive designer items. I received no additional guidance. Wish me luck! Its not worth the stress. The seller was prompt in her communication and the item was in excellent condition (as advertised). We remain available for any further questions or queries you might have. Thank you beforehand and see you really soon! Since i'm waiting on my item, i cannot review condition. A order i never received and was in contact with the team and they told me to wait few days when they look into it and start a investigation at the end i ended up waiting almost 3 weeks, and their solution to this was contact the courier. Avoid this app, go Vinted! Sent the item within the 7days. When I received a fraudulent item, their customer service response was satisfactory in that they worked to resolve my issue, albeit slowly, and provided a full refund after confirming the item was indeed counterfeit even though their authentication service incorrectly authenticated the item. We will keep working to transform the fashion industry by empowering our community of fashion activists! Their customer service is absolutely . Looking at many of the other reviews, this seems to be standard practice for this company.
vestiaire lujo I wouldn't hesitate to buy or sell on there. Dear Dominika, we are getting back to you regarding the doubts you have expressed on your Gucci bag. However the delivery system used for the U. Our team will get back to you with further details by email on this topic really soon. I like knowing that my product will go through authentication before it's shipped to me. Dear Sarah,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. The $466 dress I went to purchase came to $698 by the time vc added their fees. I wasn't expecting the seller to give up the item (s*** happens, I get it) but at least expected that Vestiare would reach out to the seller and let them know this was unprofessional. I've asked them to take the fake shoes off my profile and refund me and they will not. They never get back to me. Dear ilana S, thank you for sharing your experience with us. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. ', I can not accept you keep telling me "the, Vestiaire Collective (now) my 1st choice for online fashion, Affordable and trustworthy luxury fashion, I've had multiple issues with this company, They deduct your debit card without consent, Purched fake Gucci bag despite the fact I payed for autentification, APPALLING CUSTOMER SERVICE AND DUBIOUS BUSINESS PRACTICES, Terrible service and extremely misleading, Fantastic Customer Service and quick responses, Wrongful custom declaration resulting in additional import duties to be paid. I have seen many other reviews stating the same issue. In other words they took the amount twice from me. We thank you for your understanding and cooperation. Please avoid using it as they memorize your credit cards to later on charge you without consent. I paid for the companys authentication process and shipping. The Vestiaire Collective team.
We hope to see you again really soon and wish you a lovely day! The entire process from uploading photos to final sale is done so efficiently. You will be addicted very quickly. i've been told an item i purchased a couple of years ago is fake. before i take this matter further i would like to give them the. It appears that Vestiaire has no intention to declare the tax to Singapore. Piece of sh! Still waiting.What the f!!! While looking for authentic items and not wanting to pay the full retail price. On May 1, 2021, I placed an order. Dear Maria, we are deeply sorry to hear that all of your purchases were cancelled! Many of the previous reviews people are stating problems getting paid and retrieving items and even being charged for them and still not getting resolution. Every time I follow up I get a different response from a different customer service person who hasnt a clue what is going on. Dear Scott,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. They wouldnt pay for dry cleaning but we did reach an agreement that I would send in the garment and they would sell it on their end and pay me when it was authenticated. We remain available for any further questions or requests here or on our contact methods in the Contact Us FAQ Article, I had a terrible experience trying to reach an actual person to help me with this (very frustrating). Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Finally after putting them on blast on social media for almost 3 weeks I got my payment from them. Do not sell on this platform. Bad quality platform, had to navigate inside. Rest assured that we are always willing to proceed to a second control to reassess our findings on an item's compliance. Utterly outrageous! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
chanel Yes. Have a question about Vestiaire Collective? I have tried to contact CS several days now. I purchased what should have been an Authentic Burberry Backpack. Dear Olivia, we are getting back to you regarding the doubts you have been expressing on your shoes and regret to hear that it persists. Vestiaire declares customs incorrectly, resulting in DHL Singapore attempting to collect import duties from me, when Vestiaire has already charged me Singapore import duties in its invoice. A week later , It hasnt been released Still. The customer service chat feature on their website does not work either. This company responds to reviews on average within 5 days. I have read through every single one of the complaints and they are all more or less the same (terrible customer service). I have tried to contact your office on several attempts i am still waiting for a response as promised can someone please return my email asap, I have tried contacting your office with several emails but no response as promised. Thank you. Easy site to use, app is ideal; the product availability is wonderful and with very good sellers and in purchase the notifications, verification and shipping were nothing short of spectacular! Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. Everything was great, speedy delivery and item as is the photos. Vestiare Collective charged my credit card for $99.24. 6days later nothing !!! This is one of the worst experiences I have had with any tech or app company. See you really soon, The Vestiaire Collective team. Labels are accessed for sending to buyers. I've used this website to get my hand on great secondhand items from Europe (at a great price!). For their part they delivered quickly and beautifully. Dear Missohemaa,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. The item was shipped by the seller and verified by Vestiare Collective on May 5, 2021. There are a lot of honest sellers and buyers there (I consider myself one of them) but if anything goes wrong, Vestiaire will do nothing to help, they will spam you with auto replies, Dear Elizabeth, thank you for your question. The Vestiaire Collective team, Dear Mercedes, we regret to hear that your request hasn't been replied yet! Transfer of funds upon buyer receipt is also done in a very efficient manner. Ive also reached out to VestiaireCollective on Instagram and have received no response. We will keep working to transform the fashion industry by empowering our community of fashion activists! They will scam you. The customers will constantly low ball and offers are not binding either. Best regards, The Vestiaire Collective team.
vestiaire moschino I will not leave the matter as I believe this is fraud and they should be protecting the buyers and not their commision, which they aim to get twice as they have re-listed the item on my account!
I purchased a watch that took about two months to arrive. Extremely disappointed in this experience. We would like to first apologize for the processing time on this request and kindly inform that our logistics team has been asked to prioritize this request. The Vestiaire Collective team. I do not think that I will keep selling via you platformrgds, Dear Claire-Marie,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. The Vestiaire Collective Team, Dear Julie, thanks for your question! So i even lost money on top of losing time, effort in selling. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. https://faq.vestiairecollective.com/hc/en-gb/articles/208745149 Dear Arezo,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team, Was liking selling on Vestiaire until I had an issue with a customer returning an item with dog food in the package.
vestiaire sustainability I'm sure i'll come back for more :), I had been purchasing and selling on this platform since 2016.
We will keep working to transform the fashion industry by empowering our community of fashion activists! I hate that sold items are shown by default, the site is extremely slow, sellers are sketchy and the customer service is non-existent. Here is if needed the report on the second check provided on this item : - The square P stamp has unfortunately faded over time, making it hard to distinguish. Highly recommend. I returned the jacket only to have it sent back to me.
vestiairecollective We're so sorry to hear about your experience and the delay in response. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. And without my consent. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team. Our teams are still working on a solution and we're really sorry for the unusual delay. Kindly note that the 12 fee asked to return your item refers to the incompressible handling costs (storage and shipment). We will keep working to transform the fashion industry by empowering our community of fashion activists! They never get back to me. Vestaire has more than half of 1-star reviews (337) and only 233 reviews with 5 stars. Please also note that your bag has been taken care of in a Herms bag spa. I want my money back. My seller was easy to reach through the chat and my products were exactly in the same condition as the description thanks to the physical control process Vestiaire offers. They over charge when you go to check out as a buyer. I purchased a bag on April 21st, 2022.
i have emailed them every day for over a week and they refuse to respond and told me that they have escalated. I felt like this post was obligatory because I encountered a problem with customs acceptance in the US (a form was missing) and I immediately panicked after reading the reviews here - I thought I would never see my beautiful Chanel shoes. It refused to clarify with DHL despite the latter's queries. Also if i don't receive in the allotted time frame i will receive a full refund. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I however have written in the comments the true info on the top as I will not partake in passing this on to someone else unknowingly or sell the item so they dont have to refund me!If I sold the item I will have lost 70 for a mistake which I believe is their issue and I will not leave this matter. Vestiaire Collective has a consumer rating of 3.43 stars from 906 reviews indicating that most customers are generally satisfied with their purchases.
I placed an order for a Chanel jacket size 40 on May 21st from seller in ******* that cost me $300 in shipping but jacket was received from Brooklyn and arrived on May 24th. Now the measurements were on listing, although unless you knew size measurements as a tailor, I as anyone trusted the Size guide and multiple noted Size 44FRs throughout the listing.I have been going to and fro with them and escalated for a second check but so far no joy.
They need to be investigated!!!! Bad customer service.To your reply I've been having back and forth messages this reply is just to cover up on trust pilot. As soon as I received the bag I could tell it was not authentic. I had only one issue and it was recently.
As a seller, you pay almost 30% commission, yet they mess up their service and then blame you for it. I was trying to contact Vestiaire for almost an entire month with little to no help from them. Once purchased you have the opportunity of putting it back on sale. Ive reached out to customer service a week ago. We will keep working to transform the fashion industry by empowering our community of fashion activists! Its been a month and they dont care.Pay me my funds.
We would suggest checking unclaimed folder or verify transfer location with PayPal team directly in this case. They end up charging me again!
The ***** tracking shows that a label was created but the item was not received by *****.I have tried multiple times to get Vestiare Collective to resolve and refund the item. Its been a long time waiting and they dont care. International Association of Better Business Bureaus. Their customer service is a robot. Vestiaire collective us one of those scammers that was supposed to issue me a refund but instead they charged me again. This is why we will conduct a control on each item deposited and our Team will be willing to check any item on which our Members may have a doubt on. We've taken note of your comments and will be working to improve the custom's fees visibility before payment.
I ordered an Hermes bracelet over a month ago. Their quality control and authentication steps are what i look for in resale as I used to get easily fooled back in the days on other platforms. When I received it I immediately sent it back.
Its an unbelievable shopping experience.
THESE THIEVES!
vestiaire secondhand malls competitor I love working with Vestiaire! I made my first and only purchase before being notified by the seller that they didn't actually want to give away the item "because their mom wanted it", so the transaction was cancelled. This is the third issue I've had with them. The bag is clearly a fake and should never have been sent to me in the first place since I paid extra for them to prevent this from happening. They keep tossing me about. Was easy as they keep you on top of activity of how your items are doing on there. Best regards, the Vestiaire Collective team. You get reminders and notifications. BBB Business Profiles are subject to change at any time. I remain dissatisfied. I found my *wish list* $$$$ handbag.
This exact thing happened to me.
Stupid Company. However, we must inform that our team has carried out an additional verification and must inform that our report indicated that your item is compliant to its description. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The bag was sent to them by the seller for authentication. **************** said that they would work on the issue and get back to me within 48 hours, and Ive been ignored ever since. I continue to remain frustrated when all they need to do is put my bag in the mail!!! It costs $20 to ship to the US and beware there is a purposeless $14.99 inspection fee.
tallennettu tlt Fine, send me my item back. You will find below an article on how to pay your order:
We will keep working to transform the fashion industry by empowering our community of fashion activists! I either want a replacement, or to be paid the price I sold the Chanel bag for on the platform back in January.
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