Thank you again for the amazing service. I had found the perfect Mac Dougal dress for my son's wedding in September 21 on Couture Candys website. Thank You! I could not find it at any salon in Michigan. These people are not worth taking your money like they did with me. Whatever your style or event needs, we look forward to helping you find your dream gown. I placed on online order 3/10. I am in the entertainment field. Very unhappy. Yes i placed an order for a daymor 5001 uk16. Buyers beware! I called Madame Bridal and reached the owner on my first phone call. I called Madame Bridal and Al answered the phone, was extremely polite and friendly from the start. She gave me the best advice and showed me the most elegant evening gowns. They were able to accommodate me; they were prompt, professional and accommodating. The bridal retailers will eat you alive if you are not educated in the bridal dos and don'ts. I will definitely be back! Unfortunately, it was too small and with a no return policy we worried we would not be able to return the dress for a bigger size. Find wedding inspiration that fits your style with photos from real couples, Sit back and relax with travel info + exclusive deals for the hottest honeymoon destinations. I love albert. That's another way for them to take your money "legally". The dress arrived and it is huge. Its now the end of June, no dress no email. They are a family owned business and it doesn't get any better. I ordered my daughters prom dress initially from a different dress company, and they dropped the ball with my order. She explained the gown I was inquiring about wasn't appropriate for the black tie wedding I was attending. I called Madame Bridal every other week and Mr. Simon was always pleasant and willing to help. I decided to utilize the chat feature to inquire if Madame Bridal could help me locate the dress. Forget them answering phone or email. Another zipper will not work. Ive looked everywhere for a good dress and for a good price and this was the place to come. your answer:"thank you for placing an order with us. Map Pin
Unbelievable service! Tip for consumers:Check size check and speak with salesperson regarding size. I wanted a specific Allure gown that I could not find in south Florida. Now it appears they have blocked all of my means of communication. I would recommend this. +1 561 736 8588, window.tgpQueue.add('tgpli-62e4a8cccc188'). hope you can help email lynne@kentf1.karoo.co.uk, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I am so thankful for the service and prompt resolution that working with a small business provides. The accented sales rep ( who did not identify himself) who spoke with me said he only had small sizes. I decided to order the dress and when I put it in my cart it came up on sale taking $20 off. $20 off of an $800 dress is hardly worth it. Consumers satisfied with Madame Bridal most frequently mention customer service, prom dress and bridesmaid dresses.Madame Bridal ranks 18th among Wedding Dresses sites. From reading some reviews online about others experiences, I am not alone in my opinions. All I can say is I'm so relieved it was on the lower end of my price range so I was out only a few hundred and not several hundred. The minute I got home, I immediately called Helen at Madame Bridal in Florida, and told her I saw the most beautiful dress while my niece was being fitted. In addition they were very nice and helpful, the dress even came with free earrings! I even contacted the warehouse in New York and was unsuccessful. But he has lost a potential buyer for life without knowing or caring. She took great care of me and helped me find several dresses. I took it to a local dress shop where the shop confirmed that the dress was a size 12 and the manufacturers label had been altered and a size 8 label sewn in. I will definitely be recommending Madame Bridal to anyone I know. Just look elsewhere. I would recommend Madame Bridal to all my friends and family. 1 photo They shipped my dress to me in NY shortly after sending my measurements. I only gave one star because nothing less was available! Beautiful dress and my princess is over the moon with her Princesa By Ariana Vara dress. Thank you Helen and Simon. Stick with the department store websites, which allow you to buy and return if needed. i wont need this dress in a month. I do not like the new dress at all. When I send messages all I get is we will let you know. Al from Madame Bridal is absolutely the best! They were able to order the dress directly from Allure for me and for $300 less than other bridal shops were willing to order it for me. My daughter searched the Internet and found the dress At Madame Bridal in Boynton Beach Florida. Madame Bridal immediately corrected and kept me updated and delivered! Located next to Hallmark
Why can't bridal websites STOP taking advantage and just act more like department stores, which refund your money if you are unsatisfied or change your mind? I und We were shopping for a particular Sophia Tolli dress, and came across it on Madame Bridal's website. They maintained a professional demeanor while making me feel like I was not just another dress sale. They didn't even charge me return express shipping. Brad asked me to provide him a picture of the dress. i want to order a bridal dress, but a local shop says to never order online b/c the sizes could be off, or it could be a cheap chinese replica. Madame Butterfly Bridal carries: Dessy Formalwear 57 Grand After Six Bridal Junior Bridesmaid Lovelie Lela Rose After Six Dessy Collection Social Bridesmaid Alfred Sung, 801 N Congress Ave, Boynton Beach, Florida United States. The alterations were done the next day . I was taken care of as soon as I walked through the door. I would definitely reach out to him again after having such a great experience! This was all done so quickly, and I now have the perfect dress! Of course they tell you that you get a free pair of earrings, my $#*!. Customer service is awful, was told I could return a dress in stock, once I received it and wanted to exchange they said no it was a special order! And will be ordering mysel again when need be! They gave me a deal, over 10% off! They also told me that I couldn't get my second choice until the end of May which made me panic since the wedding is June 5. The dresses was beautiful but the customer service was bad. Tip for consumers:Be very careful who you give your cc information to. Madame Bridal prides itself on supplying buyers with authentic brand name wedding gowns straight from the salons of the designers. i went in told Albert what i was looking for and he helped me and was able to help me stay within budget. Madame Bridal helped my daughter find the perfect dress! The saleswoman wouldn't let me try it on because I didn't have an appointment. Absolutely horrible customer service. To the future brides don't let them ruin your day by not being a reputable business. This company does not typically respond to reviews.
I can't access their site and they never answer their phone.
Brad (the owner) is not willing to work with me. The store gives me a run around about contacting the merchant. Mother of the Bride Canada. Go elsewhere, where they treat you like a person and not another pocketbook. I found a beautiful mother of the bride dress online. I made a mistake with my purchase and even though it was on my end the owners of this company came through to help me they refunded me and all will definitely be shopping with them in the future this is an amazing company with beautiful selections! i am a customer l It was extremely frustrating to contact several retailers and no one was willing to help! He promised me my dress would be here in time for alterations. Don't get fooled by price and free extras, I placed an order 05/24/16. Madame Bridal is clearly miles ahead of any dress shops I have ever dealt with. I purchase my wedding gown from Albert he was very patience with me during the entire dress selection he paid very close attention to what I love and what fits me best. BTW the new dress came with no receipt. Their policy is that they will exchange sizes and give you a merchandise credit on returns but if it's on sale- it is final. BUYER BEWARE! Go back to the designer's original website and check Madame Bridal out. And one big obstacle off my plate. I guess dozens of positive reviews is not adequate enough for Katie F. We do not conduct business on Sitejabber. i am disappointed with your service and i want to get back my money. Thank you Stephanie. Pardon our few wrinkles, the rain wouldn't allow her to just let it flow without being held up. With only 30 days to find a dress, I was stressed and he totally relaxed me by immediately checking his inventory and making dress selections. They charged immediately, even though they claimed the item would be arriving sometime before 4/30. Thank you. Please contact our shop at 561-736-8588 and we will be happy to assist you. He was truly a life saver! I am so grateful for your help. Thank you Madame Bridal for a beautiful experience with a beautiful family! I purchase a dress for an event for 750 the zipper does not work when I reach out to the merchant he told me try a bar soap or wax I told him it did not work that I also attempted to change the zipper took the dress to a seamstress and was told the dress I'd hidden zipper that would not fix the issue. I ran into a financial situation and Albert was able to work with me so that i was able to get my dress. There is none and never have been. The end of may rolls around and my dress is still in production and because my wedding is Aug 7th I asked for my money back. See Map. order #100020261. Share with your guests to collect your wedding photos. Now they are claiming it is a special order and will not give me a refund. My daughter was the talk of the prom; she was simply beautiful, To get someone to respond and tell me where my dress is, is like pulling teeth! Helen had me measure myself accurately. It needs minimal alterations as Helen stated. They have such a beautiful selection of dresses, fair prices and the alternation was done when promised. Be careful people, they also charge you a $10 drop shipment fee, and there is NO reason to pay that fee. I am being told the hidden zipper for dresses that have the decoration on it have to be zipped up carefully. I never received a tracking number, and had to call store to give me one. you will receive an updated email with your expected delivery within 2 business days". By using Sitejabber, you agree to our Terms of Service and Privacy Policy. And any woman that special orders knows it can't be returned if it's too small. If you order a wrong size, can u exchange? BE SO CAREFUL. Any apprehension about this dress, don't dare worry it's perfect. Was I talking to Simon Simon? Also free shoes and veil are a joke you get the cheapest not nice looking shoes available. My lovely gown was 150 dollars less at Madame Bridal than any other shops on Google. The associate was very helpful, all smiles, and gave the best advice. However, working with a small business and talking directly to the owner, he accepted the return and we have the size she needs on the way for her big day! To my surprise my dress arrived end of June way ahead of schedule. Oh yeah, the owner told me his name is Simon. PUUULease these people rip you off right and left. 2020 Morilee LLC. All Rights Reserved. Wonder where my dress is. When I asked to return for a refund they refused. Why are the return policies so strict? I cant afford to just throw $315.00 out the window. I was very stressed to find a dress for my son's Bar Mitzvah. The color we had chosen (teal) wasn't going to be available from the manufacture. I purchased my dress for my sons wedding through Madame Bridal. I really appreciated her honesty Delivery was quick! I ordered my wedding dress in January. LOOK ELSEWHERE. Helen and Simon at MB are skilled experts at helping women find the "perfect dress." Normally I wear a 12-14. To find more information about reviews and trust on Sitejabber.com please visit. Would definitely recommend to anyone and will come back for anything else I need. The dress came in three days-direct from the manufacturer and it's a perfect fit! His answer **** Again, in my opinion, they ship it overnight so you really have no recourse to stop it and the payment. The owner's name is Brad Simon. I called the store asking if I needed to order my dress elsewhere. LOVELY, ELEGANT and PERFECT! Then, a week after my gown arrived I received stunning crystal earrings from Helen as a gift to wear with my gown. I looked up what stores in i was on a major time crunch for my wedding i went to over 8 bridal shops and could not find anything until i googled madame bridal. Without being able to try on the dress, we ordered what we thought was her size. This is the professional opinion of 2 seamstresses working for us. i have tried to contact you to no avail no one is answering emails which is sad. I had my eye set on a dress for my daughter's prom. 00 was nothing compared to what I normally spend. Shortly after he responded and stated that he would check TE tinder and update me. Horrible fitting rooms, no help with trying on gowns (zipper please?) Read Privacy Policy. We use cookies for analytics, personalization, and ads. He would call the manufacture to make sure everything was going according to schedule. Products used:None the Dale's assistant did not wish to help me in any manor not even entice me for future purchases with the establishment. Thank you Simon! My first time visiting Madame Bridal was certainly an experience to remember, the customer service is stupendous. I had mentioned the debacles the Manufacturer I had experienced but instead of listening he disconnected me. I usually buy several of one style if I like it, but he did not have them. I called Madame Bridal. spend an hour searching for their store until I realized they are inside the mallbrowsed the "rack" for an hour before I was even approached by a sales associate. Fantastic experience ordering my mother of the bride dress by phone. She assured me that her husband would process the order immediately. He was beyond helpful and pleasant to work with. No where during the purchasing process did the website say this was a "special order". My dress, I was told via email would arrive the second week of June. To me the dress not even $1000. I did my research and found it online first but the sizing chart was not adding up with my measurements so I wanted to try it on in store. Good luck to you then. As a leading bridal attire purveyor, Madame Bridal provides original, high quality designer clothing for these unforgettable and exciting milestones in life. He told me after the wedding, to just send back the original dress that I purchased. I was on a major time crunch for my wedding i went to over 8 bridal shops and could not find anything until i googled madame bridal. why havent you answered me for so long? This shop had the best price for the WTOO dress I saw online. The owner is 100 years old and has seen and taken advantage of every trick in the book. Wedding dresses are one of the most thrilling purchases women make. Immediately I knew the woman that I was speaking with was incredibly honest and knowledgeable. Paula. Please don't base your collective decision on one review. The dresses are authentic. I phoned the shop & the owner immediately sent me out another size dress. We offer wedding attire, bridesmaid dresses, mother of the bride dresses and prom dresses in this seasons latest styles and colors and in all lengths, including mini, short, cocktail and full-length. I ordered a Christina Wu bridesmaid dress size 8 and received a size 2. The quality of the dresses are great, every type of dress, every color, and the best material. The interior of the place is beautiful and they had the best prices. Prom season is here, and you deserve to look and feel amazing for your big party! Has anyone ordered from this site? Had a problem but the owner has reached out to me to fix it. A local bridal shop told me that I could not get my #1 choice mother of the bride dress. The dresses arrived within the 12 weeks they estimated, but they were all too big and needed to Rehearsal Dinners, Bridal Showers & Parties. This Memorial Day weekend while taking my niece to her bridesmaid fitting at a dress shop in New Jersey, I noticed a lovely Mon Cheri evening gown. Living in Bergen County NJ I have the "BEST" dress shops just a stone's throw away, in Manhattan, NJ, Westchester and Connecticut. I get an email from them saying my dress was on back order. They suck and anyone that continues to buy from them after all these negative reviews: well, I guess you don't care! We also carry charming accessories for a finished look. He did just that. Madame Bridal prides itself on supplying buyers with authentic, brand name wedding gowns straight from the salons of the designers. We also carry charming accessories for a finished look. I am very happy with my purchase. Obviously he did not wish to court me as a prospective customer in the future. If you are in the south florida area please please please check them out you wont be disappointed i know i was not. Thank you for your awesome service and attention to detail. First dress was too small, returned it, ordered and received the smaller size. So I guess my next step is to contact my lawyer, the news and the BBB. Thank you so much Madame bridal I recommend them to all my family and friends. This was a very bad experience for myself (bride) and my bridesmaids from start to finish. Gain trust and grow your business with customer reviews. I had tried to find a dress in multiple sizes for up coming events in my field. Definitely coming back for future occasions! I ordered my daughter's Sweet 16 dress in May. The dress is stunning and fits perfectly! Advise the merchant he stated he will contact the designer below is his On day six (yesterday) the item arrived. I gave her my measurements and she told me I needed a size 4 and it would need minimal alterations. Now I'm stuck with a dress I don't even want or need. I recommend this place to everyone! He said if the two didn't work that I could ship it back to the manufacture and pay the difference in the shipping round-trip. Terms Of Use | Privacy Policy | Retailer Policy | Site Map, By continuing on this website, you consent to our use of cookies. The day it was supposed to come in I called and was told that my dress had just been packed and was getting ready to sh Madame bridal are crooks. I actually purchased a dress online from another retailer and had a horrible experience BUT I found Madame Bridal and I can't be more pleased. I fell in love with one dress and all the while Albert came by several times to provide some great insight. I called Simon and he made this transaction go smoothly and eased a worried mom. Based on the measurements he had which were from the same chart as Couture candy -knowing his stuff - he really felt that I should order a 2. First of all, my order was late I had to call multiple times get shipping information. I have sent pictures of the dress on me and pictures of the dress showing the measurements.
Sitemap 22