My hope is for Ashley future customers is to know, some of the products sold are not quality. When we mentioned that we were moving in 4 months and not immediately looking to purchase furniture that day, she turned around and started talking to another associate in the middle of my boyfriend's sentence. I have been trying to have this matter resolved for weeks. So I just gave to my daughter. He spoke to somebody at the warehouse and they were very rude! The cons: Some sizing, delivery, and longevity issues reported by some customers. This brand new Ashley sectional can be yours for $25/week Visit us in store at: 450 Main St E Hamilton, Making Life Affordable! I called Ashley today and they are trying to re-schedule someone to come out but could not give me any more details as to when this would happen. But yesterday they never took the payment! They show up early and my dad hasn't arrived yet. This is the most unpleasant shopping experience I have ever had my whole life Ashley is definitely QUICK to get your money, and the rest is your own story gooood luck! At this point he said the delivery date is October 24, 2020 and the items cannot come any sooner. Hi Marsha, Meanwhile, the delivery guy is like "I can't wait, I got other deliveries" Well, if your company answered the phone, we wouldn't be waiting damn near an hour to figure out what to do. Yes this was my experience I just want to put out there buyer beware. She sold us a Gruve mattress which we never tried out becau;se it turns out the one I wanted was not available for immediate delivery. I am in shock at the way this store does business! I was actually told by the service rep that salespeople lie and I should never believe them! Delivery available, send location for a quote Dump runs available too. He asked me if I was buying anything. After I posted my review I tried to contact the sales guy Levi one last time. All rights reserved. ANY Veteran and their family should boycott this place. My hubby being well a booger since he's a La-Z-Boy man told her to impress him. Thanks David T. I think one star is too much. NEVER AGAIN will i shop at Ashley and i will be sure to share my experience with everyone, UPDATE! Very shady. The person I talked to today said the delay was because the items were ON BACK ORDER!!! However, for some reason my delivery was pushed back to May 10th. I ordered a bed (and a nightstand) online which it was one of the most expensive platform beds in Ashley furniture (SKU AFHS-1442279K). I placed a large order in October (bedroom furniture set, sectional sofa, dining room set) and have been waiting ever since for a dining room table. For future shoppers please read all of issues and think twice. That honestly seemed like not a big deal compared to how the cushions sagged after only a few months.We noticed the sagging effects in the showroom and blissfully ignored it. We opted to lump all items together. Trust me! No sir. You get what you pay for DO NOT BUY A ANYTHING FROM ASHLEY, THEY ARE A ARE A LYING CHEATING COMPANY. I'll keep it objective. I weigh under 180 and my wife, under 150 punds. The first day one of the drawer guides fell apart. Kestrel Exclusive Sofa Chaise - SKU #AFHS-1810218 on AshleyHomeStore's Website Delivered December 2020 and only lightly used. Read the Reviews FIRST before purchasing! At first, the sales associate was incredibly friendly and helpful. Definitely regret trusting Ashley furniture. If they are not going to cover normal everyday accidental scratches why buy the plan. Worst customer service experience I've ever had. I appreciate the entire experience with this store. Every time I called and asked for this person NO one knew who they were. Back in September of 2021, I had a flood. Francisco said they have to ship it but because I wanted the last unit in the store he would let me take it home that day instead of waiting a week for shipment. After walking around for about 10 minutes, a sales person talked to us because we passed by here (not because she sought us out).
This caused multiple calls to be done in order for this to happen. The pros: Shop by style options make matching styles more convenient. We have tried several times to talk to the store manager Corey. In late 2016, my wife and I purchased a sofa and loveseat from Ashley. Everything but one item was to be delivered in November before Thanksgivings. May all benefit! This is so ridiculous that it's funny now to hear all their excuses. I am moving out of my condo and need to sell this couch since I am downsizing. I would have fixed it a month ago. Thereafter, it confirmedin writingthat there is no pending order. Ordered full living room and dining room furniture (over $3K) on May 7th - they said they were backed up and delivery would be mid to late June. I contacted Ashley multiple times via phone, email and chat with typical answer about their standard limited warranty. Quality of furniture is questionable. ShopourAshley Furniture Promotions for the best prices and styles. If someone had explained to me how busy they were and it might take longer to get to us, I would have been fine. There is NO TABLE TO SIT AT! We had to go into the store to get the correction. So now 6 months into furniture ownership nightstand drawers are falling apart, sofa cushions are breaking down and dresser drawer guides are failing. All rights reserved. I absolutely hate when associates don't listen to you, try to push you to buy the most expensive items in the store, just so that they can make commission. After a couple of months the sound got worse so reported both issues. Yet, despite this serious deception and no pending order, Ashley is refusing to issue a refund. Coordinating toss pillows complete this look for a style that feels right at home. She was the upmostm unprofessional manager I have come across. Even when I cancelled an order they STILL dropped it off and refuse to allow it to be returned! After 14 months of fighting with Ashleys and having ZERO customer support they sent a customer support representative that replaced the cushions that we had on hand. It had two drawers. Order was transitioned to a layaway order, so had to change that as well Mid October: Get a call saying the night stand was permanently out of stock. We have been ripped off. He brought me to the manager who tried to use various sales tactics to force me to make a decision. They are happy to help take your money but once you walk out the door they couldn't care less about getting you what you paid for in the condition they advertised (I.e. I literally sent them while on the phone with the rep. I would also reccomend David helping you out. I should have known what they were saying was to good to be true. I walked inside since I was stranded from the storm and asked a gentlemen that was working there where the restroom was. "Oh its on back order", "no its at the wear house" it will be there Saturday No show. However, the coffee table arrived damaged. Based on the radius, a new location list is generated for you to choose from. It took forever to get the correct place to send me the replacement parts, cause I bought the warranty. Ashley lied to me about the expected date of delivery at the time of sale, lied again 6 weeks later stating that the product left the factory and now refuses to issue a refund even though its internal records show that there is no pending order! I was greeted by an associate named Marryem. So I went to the store and talked to the office manager and store manager, and they assured me I would get a coffee table replaced and I told them about the lamps and he went and got a part for 1 lamp . Pick up only Raniel from Ashley McQueens pillows included no trades pick up only, Ashley 3pcs sectional available in stock in different colors. First of all they said you had 90 days to sleep on mattress if you didnt like it you could return it with money back. You have someone standing there barely able to stand to begin with and shes just texting away like no one was there! Wear and tear!!! Your kidding me. This was the first and will definitely be the last time we purchase anything from Ashley furniture. I Ordered My Furniture From Ashley Furniture In Eatontown Nj Ordered In March Was Promised Furniture In 8 Weekes Did Not Get My Dining Room Tabel Until The End Of October. Had no idea was going on. Pillows & blankets NOT LHF dark grey Ashley Ballinasloe 3 piece sectional, just over a year of use in very good condition. No concrete date could be giving to receive our order we asked for a refund we were told we would pay .10 percent for something we never received and de were not sure when we would . We were advised that we could put the dresser into the same delivery as the couch if we would like to save money on a delivery fee - or we could have the dresser ASAP. We received our order missing two table lamps which they delivered few a week later after going through hell to get them delivered to us. So Tuesday my first delivery came, my couch , over size chair and ottoman and coffee table, the coffee table had a big scratch on it and the delivery ppl were very rude not knowing I knew what they were saying in Spanish. I got stuck here and spoke to the manager and she said she will come back with an update by the end of the day. Cancelation fee! I would never recommend Ashley Home Store or Ashley Furniture to anyone as I believe it is engaged in deceptive sales practices. I purchased a table on 12/1/20. Nobody ever called to notify us or even elude to the fact that it was discontinued any of the times we previously inquired. She told me that many of the chairs came in a set of two. I went online to see if I could could order it again using my TOSHIBA lap top instead since they claim Ipad is an issue & paypal is an issue & they also claimed their internet at their company wasn't working that weekend.. for paypal orders! Meaning once again I have to find a driver and get help. They were the most professional of the whole experience. $1,000 bed frame delivered, delivery guys didn't stick around we go to look at it and the frame is cracked. My wife and I decided to sit back and wait on the pushback date. 3) He blatantly miscommunicated that the entire store was 50% off. When purchasing the sofa we were told if we didn't like it it could be exchanged, good customer service for seniors. Now I'm on hold with customer service yet again and nobody answering. How Do I Get Charged From The Day Of Purchase In March When Furniture Did Not Come Until October And November. We go in furious because how far we drove to get this situation fixed and say they found one at another store and the manager Corey would personally pick it up for us to make sure it's delivered with the rest of our stuff. We never received anything and we have cancelled GIVE US OUR MONEY! This is a 3 year old sofa that I bought from Ashley home furnitures. How convenient that they put that clause into the small print of the contract. Evelyn Solan was amazing friendly and knowledgeable of her product. Is this how salespeople and alleged store managers are trained? That was fun trying to get that picture. I have nothing else to sleep on otherwise. Sadly they didn't have them on the showroom floor; but worst off, they also do not offer color or fabric swatches. So it does not matter if you are older, disabled, etc. they refuse to help you at all! We have yet since the 1st insident received a call back. I call and talk to the manager Ken and he explains the actions and words of Kevin don't have any use because he's not an employee with Ashley Furniture anymore .. is there no sense of ownership of what happened?! Wouldn't want you to waste your time dealing with this. I placed a called to the customer service number at 9 am and spoke to someone name Chantelle or channel. See store for details. Defective product with no ownership of the quality !!!! "Ok..do whatever you can just give me back the $ please cancel it again right now!" Comes with the matching toss cushions. I get on the phone immediately, the lady tells me that my correct barstool is scheduled to be delivered 12/21 and I should have received a call about it because it was back ordered. Oh you know what? I have shopped at Ashley numerous times, we recently ordered a bedroom set bed, dressers , night stand. Dining table chair backs and cushions started coming apart and chairs definitely aren't real wood (although it was their top of line and looks are beautiful in store, so my fault for not truly inspecting quality in store of chairs since table SEEMED sturdy). Every bit as practical as it is pretty. The Ashley sales man said that the plan coverage was for 5 years and would cover any damage during that time frame.
We have been in contact with everyone, and only received the run around. It's been 7 days since they didn't deliver my couch and (despite calling REPEATEDLY) and now I'm told it'll be at least 7-10 more days until I get my money back. They don't call you back when they say they will to give me more information. I said there were 5 pages! He continues to talk, and places his body between us and the exit. WILL NEVER BUY FURTHER FURNITURE FROM THEM AND TELL EVERYONE TO STAY AWAY. We will be returning to select living room furniture. I WILL NEVER DO BUSINESS WITH THE STORE AGAIN.
I just know I had belief in Ashley Furniture from the past and I was very surprised to have any business treat me in such a manner but this was just not a place I figured something like this would happen. Now I recheck and it's saying my delivery window is 1-5. So after few attempts it was not going to happens. Originally paid 2500 - so sad to see it go but it wont fit in my new apartment. He finally spills the price after I start walking toward the exit. NEW). They dont want the sale!? I warn all buyers to confirm what is delivered is what you bought. I will not purchase from Ashley in the future unless the item is in stock and available for delivery. It was like sitting on wood. Albert garanteed me i was going to recive my order by that day. These staff over promise and under deliver and are not qualified to do their jobs and should attend a course in customer service. The person we talked to said it shouldnt be a problem and that they would get back with us within 72 hours. When I first came to Ashley to look at furniture the staff was really friendly and helpful. I am on the verge of returning every single piece of this train wreck and going literally anywhere else. She listens and is a pleasure to work with. We had ordered many items from this location. They gave us a confirmation number 02283580. 30 minutes later she was able to do it. The piece that was missing was a sofa table. Didn't give me instructions on when or how I would be returning this discontinued mattress once mine came in. Let me assure you it was a lose-lose situation. The reason for selling is because were moving and we have purchased all new Ballinasloe 3 Piece Sectional - Platinum / Left Facing Description We are selling our Ashley brand sofa which is in new brand condition . This is the first and last time I do business with them. Really makes everything feel so cheap. I will try to reach out to their CEO Todd Wanek. Just when we thought it was over then came delivery another nightmare.. after several calls to confirm the time was change from am to pm only for them to show out with items missing them. I waited to write this review in hopes that Ashley Furniture would rectify the situation but they haven't. I myself will report them to the BBB. My aunt got two decent leather sofas from Ashley during their VIP selection sales, so my mom and I came to Ashley, we spoke to the same salesperson and got the same good deal! So caveat emptor (buyer beware) with Ashley Furniture! THEY WILL SAY ANYTHING TO GET YOUR MONEY THEN YOU ARE OUT OF LUCK! This couch is only one year old, and I do have a cat but I will be doing a deep cleaning before pick up. They told us 4-8 weeks which is fine, if that would be true. I tell him I get it and don't need analogies. Once delivered they refuse to take it back due to COVID.
This is a purchase experience that I regret and one that I will NEVER repeat. However, instead of making a sale, their salespeople guaranteed the store wouldn't. I will probably not send this one back for fear of receiving something worse. One of them holds the cell phone that you have to sign while the lady is asking whether you have inspected the furniture which I thought I did until I noticed the chipping right after they left but I wasnt able to get to them because it was right around Christmas and the store wouldnt reopen until the following Monday or Tuesdlay, I recall. SHOP ELSEWHERE!!! My previous furniture came from Raymour & Flanigan and the cushions lasted for 10+ years. I told the salesperson we were a definite no on one brand. From back to end of chaise messured 5'. Instead i ONLY got "theres nothing i can do" I wouldn't be as mad if I knew he tried everything in his power to help. I was not rushed in any way. That day is was my brothers birtday and we had plans to go celebrate with my family. Go somewhere else for your home furnishings. I'll never go there again. From the beginning until the end; seconds before the store closed Marryem was very attentive and informative & assisted me throughout the entire purchasing process with ease. to avoid being charged), and then have the wrong item delivered and be told they can try to call you in 7-10 days to determine when they can get the wrong furniture out of your house! Ashley furniture and customer service are extremely poor! do not be victimized!! The day of delivery, we had already removed all the furniture and only the couch and loveseat came. What a fresh take on living room seating. Mattresses were unreturnable. The furniture did not work as advertised. He explained that one item would be later than the rest, but we went ahead with the purchase. Extremely Happy with my two night stands! Eventually, the receptionist came back on the phone with October 24, 2020 as the new delivery date. They wanted me to send to Utah. Will include two new throw cushions. Needless to say, he is worth coming back to this store. This whole process has been an absolute nightmare and will never ever deal with Johnnys Furniture Group Again as This is the group who own Ashleys. Today, was promised that it would be here for sure TODAY. As large as this company is they could have overnighted the bolts. Basically, What I Am Telling Everyone Is: They Take Your Money And Run With Zero Customer Service. We also spent over $5,000 in the last year at Ashley's. I don't know whether the sales person lied about the item being in-stock at the local warehouse or whether the warehouse people have given our item to someone else. We purchased my daughters bedroom set with the Furniture Care Protection (FCP) plan. It was much to heavy. Now February 2022, one side table came, still waiting on a coffee table and side table. For Sale: Mint Condition Sectional from Ashley Furniture!! they did not mention that it took 72 business hours for the hold to be uplifted. But we liked the furniture, and the sales person said that kind of delay was the case with all furniture dealers. Such a poor service and unprofessional team work. No apology. It was used for one year. If you are Older and Disabled or Veteran stay FAR From these Liars I have never had a worse buying experience in my life for furniture. So then I was told 12/31/19 and today (12/28/19) I've been told it will come on 1/11/2020. I'm supposed to get the cocktail table tomorrow and confirmed for a delivery window of 11-3. Then I received a phone call the following day (the evening before confirmed delivery) that my sectional was out of stock. The Baceno 4 Piece Sectional Chaise Sofa, made by Ashley Furniture,
Ashley furniture is inferior compared to other furniture stores that are comparably priced. I understand now there's nothing the manager could have done but I never heard him say "I'll do everything I can do see if we can help you out." They lie about everything. Removable seat cushions. We're talking a massive 150 lb. They said they cannot deliver anything until 18th. I wish we had invested the 1,500+ that we spent on this piece of crap into a quality high end couch/piece of furniture that we could be proud of. Your recently viewed items and featured recommendations, Select the department you want to search in, Modern sofas & loveseats for maximum comfort, Signature Design by Ashley Hollyann Mid-Century Modern Sofa with 2 Back Pillows, Blue, Signature Design by Ashley Party Time Faux Leather Power Reclining Loveseat with LED Lighting, Black, Signature Design by Ashley Coombs Power Double Reclining Loveseat with Center Console and USB Port, Gray. I called immediately to let customer service know. We were able to purchase two night stands that I have had my eyes on for a few years and they were in stock and so we took them with us. After five days they got back with us and said our request had been denied because we had signed for it. We went in to furnish our home and no one talked to us for over an hour as we looked around. The furniture was not be delivered until November. Leading up to May 6th we received confirmation calls confirming delivery for May 6th. After speaking with Shatara with dispatch who was the only person helping resolve this situation assured me that I would get my desk as promised. There weren't that many bar stools on display, so the salesperson told me to look at the kiosk screen to see additional options. What a freaking joke Horrible customer service. I immediately phoned CS to explain my situation and stayed on the phone with dispatch as well as the driver, Terrell for over 2 hours. Nothing on this page may be copied or reproduced without explicit permission. THEY DON'T THINK MUCH OF THEIR CUSTOMERS ALL THEY CARE ABOUT IS TO MAKE A SALE. So, the salesperson told us that he must have hit the wrong button, but he told the store manager that was the color we wanted. We have tried everything we can think of to cancel this order, including going into the store multiple times. The pros: Wide array of designs for a wide array of prices. I have had THE worst experience with Ashley furniture. I have been receiving text messages about being patient. don't give this company a chance and save your hard earned money, precious time and life with other company that can be relied on!!!
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