Select the Size Up/Size Down option if you would like additional sizes brought to you. This Privacy Notice is designed to assist you in understanding how ZIMMERMANN USA Inc. (ZIMMERMANN, we, us our) collects, uses, and safeguards the information you provide us when you visit our website (https://www.zimmermann.com/us) (the Site), use the services we provide on the Site and in our stores (together, the Services). We may contact you via email, text, phone, post, or social media. Returns will not be accepted if the protective hygiene strip is removed or altered, the top and pant sizes of bikini sets differ, or the item otherwise shows signs of wear. This cookie stores the visitor id which will be used by the Facebook Pixel. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. Marketing and Advertising: Our advertising providers use cookies and web pixels to identify and store behaviors that users take when visiting our Site (such as pages visited and search terms used). This policy only applies to the ZIMMERMANN Online Store. Your Toshi assistant will wait while you decide. Style the dress with the Chisel Toe Ballerina or wear with the Butterfly Patchwork Bootie and Buckled Thin Belt to your next long lunch. Returns will only be accepted with proof of purchase on items within 15 days from the date of delivery. See Your Choice With Respect To Your Personal Information for additional ways you can object to processing of your personal information. We will post the new Policy on the Site and will indicate the date it goes into effect. We endeavour to ship all Same Day and Next Day deliveries within the specified service timeframe. ZIMMERMANN partners with Rakuten Marketing, who may collect personal information when you interact with our site. Concierge DeliveryFor delivery within Manhattan and Brooklyn, we offer Toshis Concierge Delivery service. We have also disclosed personal information you have shared with us, like your identifiers and commercial information, with our corporate family, including our affiliates, to exchange business intelligence. Email clientservice@toshi.coor click on the Contact Us button in your Toshi Delivery Confirmation email to arrange the collection of your Toshi Concierge order. You can do this by: It may take up to 48 hours for your status to be updated on our systems. For residents of Manhattan and Brooklyn, the ZIMMERMANN Online Store offers a Concierge Delivery service via Toshi. ZIMMERMANN Outlets, and Head Office are excluded. Right to Deletion. However, please note certain features of the Site may not work if you delete or disable cookies, such as our Live Chat service. International:For returns sent by mail, use an express postal service to ensure your item is received within the accepted timeframe. To do this, follow the instructions provided by your browser (usually located within the Help, Tools or Edit settings). You can review the collection and use of this information or opt out of Rakutens collection of your personal informationhere. For orders to countries outside of the US, deliveries to some countries are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. The legal basis for this processing is our legitimate interests in improvement of the Services. Visit our Site. Contact Us. Send your return to:Stellae International C/OZIMMERMANN 333 Smith StreetFarmingdale, NY 11735USA. Cookies enable us to personalize your viewing experience. Functional: These cookies record some of your activity on the Services as well as information about your device, such as what browser you are running and what pages you access. The Facebook Pixel stores a cookie on your device to enable us to measure the effectiveness of Facebook ads for statistical and market research purposes. You may return or exchange (where available) your ZIMMERMANN Online Store purchase, including sale items, to a ZIMMERMANN Store. If you choose to opt out, we will place an opt-out cookie on your computer. Submit a Return RequestClick hereto submit an online return and follow the steps. The Sales Tax applied by your country for purchases from the US; and 2. The above policy only applies to the ZIMMERMANN Online Store. Accept an invitation to join a loyalty program. If you are an authorized agent making a request on behalf of another individual, you must provide us with signed documentation that you are authorized to act on behalf of that individual. We collect this information so that we may: Track your purchases to confirm your eligibility on an annual basis. You must provide us with sufficient information that allows us to reasonably verify you are the person about whom we collected the personal information and describe your request with sufficient detail to allow us to properly evaluate and respond to it. For the purposes of this Privacy Notice, personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. The following payment methods are accepted on the Online Store: credit card (Visa, Mastercard, American Express), PayPal, and ZIMMERMANN gift cards. Facebook Pixel. For details on how we use cookies, click here to view our Privacy Policy, or opt out. Discover new arrivals, exclusive offers, and personalised experiences by joining ZIMMERMANN. Maintain and improve our business, Site, and Services. Cookies are small pieces of text sent to and stored by your web browser by a website you visit. This Site and our Services are not intended for individuals under the age of eighteen (18) years. The Dancer Hummingbird Mini Dress in Alabaster Garden Floral from our Spring 2022 Collection, The Dancer. The opt-out cookie will not work for some cookies that are important to how our websites and mobile apps work (essential cookies). When your order has been placed, a confirmation email will be sent to your nominated email address. If the changes materially affect your rights, our Site will contain a special notice about the changes and, if required by law, will prompt you for your consent for certain changes. Facebook may link this information to your Facebook account and also use it for its own promotional purposes in accordance with, Google Analytics. You may opt-out of this sharing practice by contacting us atclientservices.us@zimmermann.com. Orders to these addresses may be subject to cancellation. In the case of any delay to processing times for any delivery service, you will be notified by email. You have the right to ask that we transfer the personal information you gave us from one organization to another, or give it to you. ShoesTry on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. The likelihood of this occurring is extremely rare. When you create an account, we collect your identifiers, so that we may: Maintain your purchase history and style preferences, Provide you with access to services such as our wish list or leaving items in your bag. We do not have access to the information collected through the Facebook Pixel. The Online Store will present this option provided all items in your order qualify. We have disclosed your identifiers, financial information, and customer records information to data analytics providers and other third parties to help perform services, including, maintaining or servicing customer accounts, providing client services, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, providing email communications, providing delivery services, and hosting our Site. We have disclosed your identifiers and internet activity information to companies that provide us with IT systems support. Kids sizing is approximately age equivalent. To return your purchase take the item(s) you wish to return to a ZIMMERMANN Store, along with your confirmation email and all other paperwork and packaging included in your order. Next DayOrders will arrive by 6 pm the next business day. For example, we use cookies to track Site usage and traffic patterns, prevent fraudulent activity or improve Site security, and assess the performance of the Site.To enable and improve your browsing and user experience and to offer you live chat services on our Site, we use cookies and similar tools for the purposes described in the table below: We use the following cookies on our Site: This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. This only applies to personal information you have given us. This cookie is used to store your previously viewed products. Return items with ease online, or in store. For the best experience on our site, be sure to turn on Javascript in your browser. The legal basis for this is our legitimate interest in carrying out our business operations. Any DDU orders refused upon delivery at either the final destination or customs, will have the incurred duties and taxes deducted from the refunded amount and be subject to a 30 day return processing time. While ZIMMERMANN covers the costs of returns using the prepaid returns label within the US, return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items. If your Same Day or Next Day order is impacted by an unexpected delay, you will be notified as soon as we become aware of the revised timeline and you will be issued a full refund for the delivery service. We also use pixels and tags to understand user trends so that we can provide an optimal browsing and shopping experience for our customers. This will be indicated by receiving multiple shipping confirmation emails. Analytics: Our service providers, including Google use cookies as part of their tools. You can opt-out of displaying Facebook ads by visiting your FacebookAd Settings, and you can clear and control the information third parties share with Facebook in yourOff-Facebook Activitypage. Based on availability, your order may be delivered in packaging different to the option you selected at checkout. Pack Your ReturnWhen returning items ensure you enclose: The completed Returns Form, including your return number Your Invoice (included in your delivery) The item(s) for return, including packaging. Occasionally stock levels are not up-to-date on the Online Store, this means items may not be available at the time of purchase. You may opt-out of the use of these cookies by following the instructions in How To Opt Out Of Cookies below. Your order will be shipped in our eco packaging option. We also collect your search criteria and shopping history. Once cleared, you will either receive your credit note or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. This means that after you are done browsing our Site you may see some advertisements about our Services elsewhere on the Internet. JavaScript seems to be disabled in your browser. If our processing of your personal information is subject to the CCPA, you are entitled to the following rights: If you are a California resident and want to submit a request to know your personal information, a request to delete your personal information, or a request to opt out of our sharing your personal information, please go toclientservices.us@zimmermann.comor call+1866-688-5656. You have the right to opt-out of the sale of your personal information to third parties. For more information contact your local customs office. The legal basis for this processing is the processing is necessary to perform a contract or to take steps at your request before entering a contract. For legal purposes. If your order has already been processed, ZIMMERMANN accepts no responsibility for incorrect details entered. However, you can submit a request to opt-out of future sales, as defined by Nevada law, by contacting us at toclientservices.us@zimmermann.com. If a user engages with our content, their behavior on our Site is used to present them with targeted advertising based on their interests. The legal basis for this processing is your consent and you can revoke your consent at any time by emailing. You can request deletion of your account by contacting us atclientservices.us@zimmermann.com. A list of Supervisory Authorities is available, Consignment Labels currently non-recyclable. This cookie stores user profile information, products the user browsed, etc. Send Your ReturnWithin the US: Affix the returns label (enclosed in your original shipment) to the outside of the package; Click here to arrange a free collection with FedEx, or call them on 1-800-463-3339. Fitted bodice, relaxed through skirt. Same Day orders will arrive by 6 pm on the same day if the order is placed prior to 12 (midday) on any business day. The legal basis for this processing is your consent and you can revoke your consent at any time by unsubscribing from the footer of our marketing emails or emailing, When you sign up for Store Communication. We use Google Analytics to collect information on your use of the Site to improve our Site. Subject to adherence to the following terms (ZIMMERMANN Outlets are excluded): Returns will only be accepted with proof of purchase on items within 15 days from the date of delivery. No refunds on sale items unless faulty or required by law. You have the right to ask us for copies of your personal information. You may limit the collection of your information through cookies by opting-out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether to accept it. To learn more about the use of your information for behavioral advertising, visit the Digital Advertising Alliance (https://digitaladvertisingalliance.org/) or the Network Advertising Initiative, (http://www.networkadvertising.org/managing/opt_out.asp). These cookies allow our service providers and us to recognize and count the number of users of the Services, to see how users move around the Site, and how they engage with different functions, including usage statistics, when they are using the Services. This cookie tracks opted out Facebook users. We collect this information so that we can: Communicate with you concerning your questions, comments, or concerns, Troubleshoot where necessary, diagnose technical and service problems, and address any issues you have with our Site or Services, Provide personalized Client Services support. Right to Access. 0P refers to our unique sizing for petite frames. We retain your personal information for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights or for certain business requirements. On completion of this process you will receive an email confirming your return details. If available, we also collect your internet activity information and commercial information. To use this service, you must place your order prior to 12pm PST/CST/EST, Monday to Friday. The Online Store Returns Policy & Process. Returns are free within the US. This right has some exemptions, which means you may not always receive all the personal information we process. If you are a consumer in the State of Nevada, you may request to opt-out of our current or future sale of certain personal information. The legal basis for this processing is performance of our contract with you. This request does not guarantee or secure you this item. Right to Opt-Out. Cookie data. You also have the right to ask us to complete information you think is incomplete. For information on reviewing or deleting cookies from specific browsers, click on the appropriate browser:Firefox,Firefox IOS,Firefox Android,Safari,Safari Mobile,Chrome,Internet Explorer,Microsoft Edge,Opera. This will be noted in the checkout process. Items returned outside their respective period will not be accepted. You will continue to receive generic ads. All international returns should be shipped back to ZIMMERMANN as goods returned to sender to ensure no duties and taxes are incurred for the return. This Privacy Policy may be updated and changed from time to time. We collect your personal information from social media and video sharing sites like Instagram, Facebook, Twitter, Pinterest, and YouTube. Every clothing item shipped has a tag attached reading "Once this tag is removed, this garment cannot be returned". Sales Tax:Currently, Sales Tax will only be applied to orders shipped to: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas, Virginia and Washington. We use the Inside Chat service which involves use of cookies to track consumer activity and log chat activity on the website. Jewellery, Tights, and Hair AccessoriesAll purchases on cosmetics, earrings, tights, hair clips, hair chignons, and hair pins are final sale. When you sign up for our marketing emails, we collect your identifiers, so that we may send you newsletters. Metro deliveries will arrive within 1-4 business days, regional and international deliveries may take an additional 2-4 days. You have the right to not receive discriminatory treatment if and when you exercise your rights to access, delete, or opt-out under the CCPA. Gather broad demographic data for aggregate use for benchmarking and marketing. For deliveries to eligible zip codes in New York City, Dallas and Los Angeles, the ZIMMERMANN Online Store offers a limited Same Day Delivery service at checkout. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain. If a Delivery Duty Unpaid (DDU) destination is selected at checkout duties and taxes will be payable upon your order arriving in your country. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. Note: We endeavour to process our returns within 5 business days of receiving your return, however, during sale periods this may take 1-2 business days longer. As Zimmermann is part of an international network and uses global services,your personal information may be shared with other Zimmermann group entities and stored overseas in accordance with applicable legislation, including in Australia and Ireland. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a request related to your personal information. We will retain your personal information until the earlier of (i) the information is no longer necessary to accomplish the purpose for which it was provided; or (ii) we delete your information pursuant to your request. This includes your email address if you sign-up to our newsletters and your user name or handle if you follow ZIMMERMANNs social media accounts. This website uses Cookies to enhance your browsing experience, through the collection of your browsing behaviour and other network information. 2. If your order is selected our Client Services team will be in touch to request further information from you, which may be an electronic copy of a government issued ID or confirmation of a small amount refunded to the card or account you transacted from. Gift CardsGift Cards may not be returned and are valid for 5 years from the date of issue. This must be completed and sent to us with your return. You have the right to request what personal information we have collected, used, disclosed, and sold about you within the preceding twelve (12) months. These cookies are used in order to: (i) identify you as a prospect for our Services; (ii) deliver advertisements that are more relevant to you and your interests; (iii) limit the number of times you see an advertisement as well as (iv) help measure the effectiveness of the advertising campaign. If your order is placed after 12pm EST Monday to Friday, it will be delivered on the 2nd business day. Your Rights Under the General Data Protection Regulation. Toshi Concierge order changes can be emailed directly toclientservice@toshi.coor through Toshi live chat onwww.toshi.co. Rakuten Marketing. ExpressFor delivery within the US, we use Fedex's Express service. You have the right to ask us to restrict the processing of your personal information in certain circumstances. Note: During sale periods we endeavour to deliver orders within our regular delivery times, however order processing and delivery times may take 2-4 business days longer. Should you wish to return an item, ZIMMERMANN do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. The legal basis for this processing is compliance with a legal obligation applicable to us, our legitimate interest in compliance with other laws applicable to ZIMMERMANN, and our legitimate interest in the protection of the rights of others. Items must be in original condition (including tags) and must not have been worn, altered or washed. All orders placed on Saturday and Sunday will be delivered the following Tuesday. A linen mini dress featuring diamond cut outs and hand stitched, embroidered 3D hummingbird trims down centre front bodice. Right to Restrict Processing. This cookie helps us facilitate the live chat service on our Site. info@zimmermann.com. When you sign up for our marketing emails. To find out how to see what cookies have been set on your computer or device, and how to reject and delete the cookies, please visit:https://www.aboutcookies.org/. Payment of these is necessary to release your order from customs. When you visit our Site, we collect your internet activity. Each web browser is different. Toshi Client Service is available Mon - Sat, 10am - 6pm EST. Ensure someone will be available to sign for the delivery between 9 am and 6 pm. We will notify you and request consent before you provide the personal information, or before the personal information you have already provided is used or shared for such purpose. These are being phased out and replaced with a new 100% recyclable label, Stickers currently non-recyclable. The legal basis for this processing is your consent and you can revoke your consent at any time by clearing cookies on your device (see How to Opt Out of Cookies, below) and then selecting opt out when the cookie banner represents on your device or by clicking the unsubscribe link on the footer of our marketing emails. An online return request must be submitted to receive your refund within normal processing times. Our tape and tissue are also fully recyclable. Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences and characteristics. 2. All packaging (including garment bags) shipped with your order must be returned. If you have directly communicated with us, we may retain reasonable records of those communications. Shipments that are rejected by the receiver will result in the client incurring redirection fees. For more information on cookies, see the section below titled What Cookies We Use And Why. Our signature Gift Boxes are currently non-recyclable. This cookie is used by Rakuten and uses cookies to store session information in order to analyze performance of our marketing affiliate partners. Service Providers. This cookie is used to display personalized product recommendations. We protect your payment and personal information. This helps us improve the way our Services work, for example by making sure our users are finding what they need easily. Direct Communications With Us. European Interactive Digital Advertising Alliance. This cookie is set when you choose to Accept cookies so that we do not ask you again for 365 days. Required: These cookies are required for making use of the Services. If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return and update your preferences. Each version of this Privacy Policy will be identified by its effective date, which you can find at the bottom of this Policy. On occasion, there may be circumstances outside our delivery partners control, that result in unexpected delays to these services. The process for returning an online order by courier is detailed below: 1. Contact your local customs office to obtain your tax refund. E.g. We collect this information so that we may: Measure and provide you with optimized targeted advertising. All tags must remain in place. You have the right to ask us to erase your personal information in certain circumstances. Once this tag has been removed, the garment is no longer returnable. Orders using this service are scheduled to be delivered within the date and time slot chosen at Checkout. We conduct ID checks on orders at random for your own security. If you require any changes to your order; including incorrect address details and/or item sizing, contact Client Services immediately. If you wish to exchange for another item or size, you can do this in store or simply return it for a store credit or refund and purchase the new item separately. Items returned outside their respective period will not be accepted. Corporate Reorganization. Do Not Track is apreferenceyou can set in your web browser to inform websites that you do not want to be tracked. You can track your order by clicking on the link provided in the Shipping email. Some mobile devices provide options to opt out of behavioral advertising, such as the Limit Ad Tracking setting on iOS devices or setting to Opt out of Interest-Based Ads on Android devices. Sale only includes select styles and excludes all new season collections. This garment fits true to size, we recommend you select your normal size. We may share your personal information with our service providers and other third parties as described below: In the preceding 12 months, we have disclosed the following categories of personal information for a business purpose with the following categories of third parties: For a Sale. Once your order has been shipped a unique tracking number will be sent to your nominated email address. Please be advised that Back In Stock notifications are not associated to the Newsletter, you will need to contact Client Services to be removed from this notification list for each item you have requested. For the best experience on our site, be sure to turn on Javascript in your browser. Googles ability to use and share information collected by Google Analytics about your visits to our Site or to another application which partners with Google is restricted by the Google Analytics Terms of Use and the Google Privacy Notice available. Details what on packaging components can be recycled: Note: When placing an order through Apple Pay, you will not have the option to select a packaging option. We are working on providing fully recyclable options for all our packaging materials and look forward to sharing details of our 100% recyclable packaging offer soon. Express and International orders placed Monday to Friday are shipped within 24 hours. To meet any applicable law, regulation, legal process or enforceable governmental request, as required to enforce our terms of service, including investigation of potential violations.
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