Mind you, there are only two people living in the home, not a family of six, so we're not blowing the hot water. Next found water very hot July 21. Natural gas pilot light didn't stay on so assumed it was thermocouple, [left hand thread]. ermo., discovered it was RH in the parking lot, returned it, and then went Conclusion: stay away from this shoddy brand! If not, no worries, I'll pay the $15 or so since I jury-rigged it so we have hot water till the true replacement arrives. I called back again today to ask them to pay for shipping because what good is a warranty if, in the end, I have to pay $130 for shipping, $130 for new CA regulations, and $250 to have it installed? I can add to the list of complaints regarding the water heater, customer service, and company policies. I think I'll go with a Chinese company with better customer service in the future. On many of my customers' water heaters, these valves would stop working within a few months. According to the plumber, this company was the subject of a class action lawsuit but it hasn't improved their service. They think they can make some cost-cutting measure like this without consequences, because they got nothing from me directly. We bought our house brand new back in 2005. It depends where you live. The plumber I called out and everyone I've talked to was amazed that someone would put a left-threaded thermocouple on a water heater. The guy there told me to call and see if I might be able to get some sort of warranty help. I now have at zero cost to me a brand-new, top-of-the-line Whirlpool water heater. if that were true, so I was able to get a second GVT sent. I've called the manufacturer and got an RA number to replace the unit once the unit is returned to where the plumber bought the unit. I said, I want repair work done under warranty. They said, "Sorry, we won't honor the warranty because you weren't the original purchaser.". I'm waiting for the other shoe to fall. One of my suppliers started carrying American Pro Line and were telling me how great they were, so I started installing them for a period of about 2 years. I called up AWH and (stupidly) told them I wasn't the original purchaser. After talking it over, called Luquire July 23. Thrown breaker July 20. I need to replace the heat shields on my Gas Grill. You want your hot water ASAP. 7-yr-old water heater and the thermocouple failed. Is this typical of your products? later. Cut the bolt, put it on the new thermocoupler and screwed it back in! Its location on this page may change next time you visit. Offered to take out at no costs to us. kaF iP"O': :wuztQN-nNv76hnPc 23/gsaf4/hcrda~:}@L{@% \2sDOc9n'VBm@'q}:3J:kFP,klKYe Y?t\2dDx,0!b)V1^Giy72 19I$;M)e=zc GITa |1B.XR. If you search online you'll also find a wealth of complaints about various parts failing prematurely and additional design flaws. The plumber who installed it says it needs parts and is under warranty. Purchased and installed HW Heater May 18, 2013. did is a hack and defeated the burning chamber overheat prevention feature AWH says they contacted all registered owners under warranty and sent them a replacement kit with a thermocouple adapter. I ordered the retrofit kit from Lowe's for $58 (with next-day shipping - that was $19.99). It's very difficult to unscrew the nuts because of the shoddy design, and the plumber and I both got cut on the very sharp edge of the main gas supply. All logos and trade names are the property of their respective owners. I thought since they had been in a major lawsuit, I might be sent a free replacement. I have a 2 & 3 year old & I will not have hot water for 9 days on Monday. Defective thermocouple/burner assembly went out on my water heater. Wellgood news of my ordeal..I wrote to the manufacturer of this John Wood water tank and they reimbursed me the manifold kit. FAQ. Thanks to you! Tomorrow, I will be having this unreliable, substandard tank replaced and it won't be with American Water Heater. The problem is simple, a failure in the electric gas feed regulator that results in the stop of all gas flow. I loved everything about the tank, has legs and burns clean until this incidenthave to dish out $150.00 to just screw in a thermocouple! . I am a licensed plumbing contractor. Rheem makes good hot water tanks. I spoke with Sears parts (I guess they are affiliated with American) and was told that I would receive a credit (they would not answer what kind of credit). I have done some research on tankless hot water heaters. I could not find the right one, so again I go on the internet and found that AWH used left-threaded thermocouple for three years before a class-action lawsuit stopped the practice. End of discussion. The warranty has a clause stating that the warranty only applies to the original purchaser. They arrived Monday. One of my friends has the whole home system and it takes forever for the hot water to get to the bathrooms. after 10pm), so I had to wait till the next day. Knock it all you want but after you've tried it you'll always do it. I finally called to get a replacement part. And it took four phone calls and being placed on hold for 15 minutes at a time to get my request in. Whirlpool gave me a Return Number. Saga continues. Check the ingredients of your moisturizers - usually mostly water, some oils and sodium in one for or another. The manufacturer service line has not been one bit helpful with information. She informed me that since we had installed the piece on my unit, it was considered used and could not be returned. I rigged a right-hand unit (by filing off the threads & placing it precariously in there as a temp fix), and called US Craftmaster. No problem, a quick run to any of the many hardware/home improvement places around & grab a $12 replacement. Happy to have this as an option especially on a tank that may not have many more years ahead of it. Anyone know a pot filler faucet to dispense hot water? I am reporting because we were provided false information prior to installation. Thanks, did the fix as you explained, my water heater is 3 years out of warranty. As of yet, I have not found one. At this point, 8 years after the original post, the plumbing suppliers almost laugh at your left-handed request. Houzz Pro: One simple solution for contractors and design pros. They do not hold up well. Installation was completed on Fri, Dec 20, 2013. I have dry skin - even very dry skin. I hope whoever reads this will tell everyone they know not to purchase anything from American Water Heater Company. Clear cedar is preferred. Now the bottom is leaking all over the garage. When I ordered the original part, I did give the wrong serial # at first. It is a real bummer to turn on the shower in the morning and discover it is running cold. I am out over $400. Unsubscribe easily. My husband purchased our Pro Water Heater from American Water Heater and as I write this we don't have any hot water, for the third time in two years! My husband spoke to a service rep & a supervisor yesterday & the supervisor told my husband it was my fault that the wrong part was sent & he knew this because he listened to the recording of my conversation. Flipped breaker back on and began to monitor Temperature of water very hot155F. But still, there really is such a thing as customer service. It is now mid-2013 and the pilot light has gone out. When my husband told this to the various service reps we've talked to, they all say the same thing, which is, that it's my fault the first part was the wrong part & they can't do anything to help us. It never happen before, bad Valve?? The thermocouple on my 7yo Whirlpool water heater went out Sat. I would be just heating water to leave in the pipes. I was firmly instructed that I must bring the old one, as they wanted to pull it apart and see how it failed to ensure that gets fixed. So, I called American & they said they could overnight the part for $30 so I ordered it (it is still under warranty so I only had to pay for shipping). I replaced the pilot on 3/16/09. Should I go with a tankless water heater? He told us the water heater was not even installed to code. Between the Maytag / Whirlpool confusing me, the Home Depot / Lowe's confusing me, and so on, it was a bit of a wild ride. After many cold showers, some tomfoolery and a $120 plumber visit, the pilot will light but not stay lit - the plumber confirmed it's a bad thermocouple. Our content is intended to be used for general information purposes only. But I got the right person on the line, and presto! Oh, and you can't just buy a universal thermocouple for $8 and get the thermocouple adapter - you have to order an entire door manifold assembly from AWH. Further research pushed me to calling up a local plumbing company and buying a new hot water heater (a Bradford). Everyone seems to be trying but nothing is going smoothly. I called back right away (connected with a female rep.), said I wanted to speak with a supervisor who called me 15 min. I dunno how to do this shout-out. The guys at the It worked fine for the first few years, but has been a continual annoyance for the past several years. Fortunately, I am rather handy at doing things myself, or else getting a plumber or gas technician to do the work for me would cost around $100.00, for which the company of course doesn't offer to pick up the bill. My husband looked all over town Monday evening for the part that needed to be replaced (thermo reset switch), only to come up empty handed. I have a 6 month old Sears (AO Smith) 50 Gal gas water heater. Pros: It appears to have failed in a "safe" way - no gas flow. My heater went out three days ago. As of August 13, still have hot water. Pation privacy wood screen - what wood to use? The water just completely died this evening and I am out all this money for a brand new water heater. They have tanks. More bad news was yet to come. My plumber installed it, and I had hot water for about 12 hours, then the WH quit again. Homeowners are adding the feeling of yesteryear in todays bathrooms, Houzzers prove adept at snatching victory from the jaws of entertaining defeat, Bring an otherworldly glow and a calming vibe to your home with the living art of an aquarium, Conserve a vital resource and save money by collecting stormwater for irrigation in a barrel or tank, Prefer a no-plastic look for your patio or yard? They recommended a new gas valve. We will not shop Lowe's for appliances after this either. Exactly the same problem. Of course, AWHC was closed by then (i.e. Under troubleshooting, they have info such as "Correct any issues prior to resetting the thermal switch" but nowhere does it tell how to reset the switch. ConsumerAffairs is not a government agency. What a total waste of my time. I started researching this converter kit and found out it was driven by a class action lawsuit (even though I had to pay $102.00 total). Of course, I went ahead and replaced the pilot assembly in the second water heater. I also told them that I was a recent burn victim and I had just spent six weeks in the burn unit and could not bring it in. The water needs to be replaced, only 4 years old. First one didn't work and neither did the second one. I called them back and asked where to send the part back for a refund. We have an older mobile home, 1973.Currently on our My Kenmore (Sears?) But he never mentioned that I did give the right serial after I gave the wrong one. He was so familiar with this defective brand he gave me the phone number to call for parts. I explained the problem to the rep who answered and asked her what I could do. When you're without hot water for your shower, it puts you on edge. This profile has not been claimed by the company. The previous homeowner bought an American Water Heater in 2004 with a 12-year warranty. HomeOwnersHub website is not affiliated with any of the manufacturers or service providers discussed here. Thanks so much for sharing your fix.
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