We preferred to orient the Autana 3 in the traditional manner, not only because we didnt have a saw handy but also because the rear-entry method will most likely prevent access to your vehicles trunk, as it will be blocked off by the ladder.
tents shelters backcountry nemo dragonfly tent equipment inc season person 6. At Off Road Tents we have the goal to make sure youare as satisfied as you can with your order. For the sake of making it all easier, we'll break this down into sections: Let's begin with the first of thesetopics. For Canadian customers, we regularly ship to the nearest freight center to the border, so you can drive down, pick your order ad then drive back up saving in shipping costs as well as duty and custom fees. When I contacted Thule, they said that they were expecting some new stock to arrive soon, but that they weren't taking back-orders from individuals. Don't open it, don't install or use the item. Add customer reviews and testimonials to showcase your stores happy customers. Then, they will contact you once they have reviewed your application to let you know. - Am I able to expedite my order with express or next day shipping? Every item that we ship out is properly classified, packaged, marked and labeled. If you're approved for financing, it depends on the options either Bread, PayPal or Klarna gave you. If you choose PayPal, then once you're checking out through the PayPal portal, it'll give you the option to get financed by them. To read more about ShipTection, clickHERE. - My order got damaged during shipping. If you have any doubt, questions or anything, contact Off Road Tents immediately at 1.844.200.3979 or info@offroadtents.com. You can also call the carrier's phone number on their website, they can also locate your package with the tracking number we provided. 4. At the moment, we don't ship to PO boxes, nor do we ship to Military APO/FPO addresses. Please read VERY carefully the product description, as well as the lead time email we send you, or ask our team, we will be happy to clarify any doubt regarding the lead time to receive your product. He also made sure that the tent was sent to me as quickly as possible (and it arrived in time for my October trip - see photo and video!) Product Type Youll first need to unstrap and slide off the travel cover, which can later be rolled up and clipped underneath the tent, as well as undo the straps connecting the base to the extension panel and the strap holding down the attached ladder. Floor Dimensions: 80.7" x 50.4", 28.2 sq ft. Please inspect your package for damage prior to signing for it. However, there are some cases with items such as trailers, rock sliders and a few tents where we will charge a flat fee.To look at the shipping fees, CLICK HERE and scroll down to the "Shipping" section. Because Off Road Tents clearly prides itself in its customer service, I decided to go with them, which turned out to be a great decision. by Chris Hayes | Nov 12, 2021 | Camping, Fall, Hike, Rooftop Camping Tents, Spring, Summer, What We Like: Durable exterior, Comfortable interior, Includes privacy canopy and annex, What We Dont: Longer conversion time, Expensive for a softshell RTT. For more information on shipping times, fees and such, please CLICK HERE and scroll down to the "Shipping" section. Send images, we will proceed with solving the issue. I also appreciated the little touches such as convenient ways to secure the mosquito netting windows when they were rolled up, as well as the intuitive way that the tent gets folded up and secured for storage. If you have any questions about how your order will ship, email us at: info@offroadtents.com. Simple, please email us at info@offroadtents.com with the item you have and when it was gifted to you.
- If I was approved, when will I get charged? If you order a Gobi rack, the cancellation fee will be of $550. The exact cost depends on the rates of the carrier you want to use. Before you return any item, we need to send you the exact address of the warehouse it'll be returned to. To install the additional annex, first angle the ladder 90 to lift up the extension panel and provide easier access. We understand we are in an industry where products can be technical, where the items you purchase can be a big investment, and often lead times can be long. BE REMINDED, drivers will try to bully you into accepting a delivery, but if the item is clearly damaged, REFUSE IT. Great question. Email us at: info@offroadtents.com or call us at 844-200-3979. You will have to note to the driver you are refusing it for clear and noticeable damages, and we will replace it immediately. The truck driver will call you 48 to 24 hours ahead of the delivery date, to schedule a drop-off time. With that said, if you find our review helpful and decide to purchase an item we review, we would be very appreciative if you use our links to do so. If you do not receive shipping confirmation from us within six business days of your order feel free to follow up with us at info@offroadtents.com. Of course we do. 901402. These are items that need around 10 weeks to be made, and are only made on order. If the case is you order a product with a lead time of 4 to 32 weeks, we will ask for your written confirmation and consent to proceed with the order. Lead times can be long, and there might be delays of 1-8 weeks on their orders (rare, but it has happened). We consider an order shipped, the moment we send you an email or sms with the tracking number. - I can't print my return label. It is 100% safe. It comes with Zipper-Gimp technology, apatented design that allows you to change the canopy in 2 minutes for a different one. Have more questions about ShipTection, click HERE to see the FAQS. We don't accept returns on items made on order, such as rock sliders, bumpers, or any CBI and Gobi product. If your order is in stock, we will process the charges to your credit card it will ship within seven business days from the date of your order. Please take photos of the box on the pallet exactly as it arrives. If you email us because you want financing with Klarna, we'll send a special link, and you'll checkout there. Make sure you email us to: info@offroadtents.com in case you need to expedite an order! - Can I change my orders shipping designation after I placed my order? An order is considered shipped the moment we send you an email or sms with the tracking information. Your crossbars must be at least 1.5 tall and 3.25 wide with a minimum weight capacity of 165 lbs and minimum width of 33.5. Remove all tension poles, stuff them in the included storage bag and toss them inside your Autana 3, then use the ladder to collapse the extension panel. If you decide to cancel any of these orders after more than 15 days have passed since placing the order, we will have to charge a 10% cancellation fee. Thule made it right by sending a replacement right away, but again Ignacio impressed by following up with me to make sure that Thule had done their jobit was comforting knowing that Off Road Tents had my back. Gunnar Kr. The covered ladder is also an excellent boost to the overall weather protection, even if it does add a bit of time to the conversion process. If the order ships freight you will need to sign for it. Then, fill the checkout page with your information, and at the final stage, instead of adding your payment information, choose the option to checkout with Bread, as shown below. In some cases yes. It's much more airtight than a standard tent, so it stays a lot warmer and the dense canvas blocks out the early morning sun. You can print it at home, or if you don't have a printer, you can print it at the local FedEx or UPS center. If you have any questions or doubts about the financing and payment terms, you will have to contact the financing provider yourself. the tent is somewhere along the way COVID-19 delayed - How can I get shipping insurance with my order? Explore vehicle-accessible trails off the grip and sleep in the comforts of home with the x Tepui Explorer Autana 3 + Annex. Slightly complicated for first installation, With a bit of practice, it should take roughly 5-minutes to fully deploy the Autana 3; it takes just a bit more time to fully convert than the, The final setup step will be to climb inside your, These beams can be mounted one of two ways: the traditional way is for these beams to run parallel with the hinges so that the extension panel will run above your vehicles rear doors on either the left or right.
Dont worry! Please note, the driver will not help with damage inspection. No we normally don't. Therefore, we have a strict no returns policy, all sales are final.
IF you see clear and noticeable damage to your item, please take pictures of the damage and REFUSE the delivery. You have 30 days to send back your product to either get a refund or an exchange. After that, lead times can vary depending on your location and where it ships from. The moment you place your order you will receive order confirmation e-mail. If you accept the delivery, and it's damaged, we will file a claim and help you, but, it takes time to win the claim and we will not be able to replace the item(s) or refund you, until the claim is resolved. 2. Email us so we can get you a quote and offer you the best option for you! $700 OFF IKAMPER!! They should also be centered on your vehicle with ample space in between to optimize balance and weight distribution. Weve listed a few of our favorites below: You help support Gear Hacker by purchasing from our retail partners. Youll then pull out your annex wall and slide the top edge of its innermost wall through the slot located on the underside of the base panel; the other three sides are connected to the underside of the canopy with zippers. Don't worry, we have a few backup options. Its extended canopy entrance with removable annex provides extra protection and privacy, so although it does cost a bit more than other fold-out softshells, theres also a lot of value attached to the price tag. The third thing to do is to file. - Why can't I return some items that were custom made? We can try, but normally the cost of re-routing the package is quite expensive and not worth it. After it shipped, no. We need 5 business days after receiving the returned item to inspect it, then a refund will be issued, and it will take from 3 to 5 business days for your bank to issue the refund to your account. Hope this helps! This is a high quality product, with a smart and comfortable design that beats other roof top tents by a landslide. Therefore, some items, especially tents and trailers, will ship truck freight. Alternatively, the beams can be mounted perpendicular to the hinges, which enables the Kukenam 3 to unfold over the back end of your vehicle rather than the side. As a result, this eats a lot of our margins, and we cannot really offer as many discounts as we'd like to. Can't wait to use it in winter. has quick release clips on the rain fly and 2 operational sky panels in the roof. We do accept back orders, but you must confirm to us you want to keep it. Invoices for shipping costs can be provided to the customer if necessary.At Off Road Tents we would love not to charge these fees, but once an order is placed, we get charged paying processing fees as well as fraud insurance fees, that onceacustomer decides to cancel, we lose that money. It is extremely important that you inspect the box and item for damage BEFORE you sign to receive it. Some of the links in this website are affiliate links, which means that if you purchase a product using our link, we will earn a small commission. 3. We charge a much higher fee though. Once the beams are bolted into place, flip the collapsed tent onto its newly installed beams to bolt your ladder and its hinges to the top. If you send an item back to exchange it, it can take up to 30 days for you to get it back if the item is in stock. Not only did Ignacio (Off Road Tents customer service) check in with Thule often to make sure that I'd get a tent, he kept me informed on what he learned, and relayed the good news that he had managed to get one of the new tents arriving at Thule reserved for me. Therefore, once we fulfill your order, your financing provider will start charging you. If you're not approved, let us know immediately. Hello! We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. Please keep in mind all the financing options available are third parties. For items made on order, such as bumpers or rock sliders, as well as Gobi or CBI products, we don't accept returns. Youll certainly need a bit of dedicated space to store your tent during the off-season, but its storage size is still much smaller than many other 3-person RTTs. Why? It depends. - Does Off Road Tents ship to PO Boxes or Military APO/FPO addresses? - How soon can I get a replacement or exchange? Once the return has been accepted, we'll issue a refund minus the restocking fee. Touch device users, explore by touch or with swipe gestures. We ship from different warehousesaround the country, so it will depend on the item or your location where you should send it to. Since these side windows cannot be rolled up completely, you will lose some views out the sides, unlike similar RTTS like the iKamper Skycamp 2.0. As a matter of fact, we never see it. It will help us bring you more awesome content in the future! Make sure the damages are CONSIDERABLE, and noticeable. Inside the main tent body, youll find four storage pockets as well as mesh panels near the top for additional ventilation.
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